Ticketing Manager

Principal Duties and Responsibilities In this pivotal role, you’ll oversee everything from ticketing event builds and box‑office services to financial performance and stakeholder engagement, ensuring seamless service delivery and innovative solutions that meet the evolving needs of our audiences. Oversee sales functions in Tessitura and ensure ongoing delivery of associated website requirements. Ensure timely processing of ticket requests and distribution of tickets to customers. Take responsibility for smooth and efficient running of our CRM and ticketing systems. Create and manage appropriate sales pathways, manage season packages and subscriber requirements. Optimize inventory and action special offers within the marketing and communication team. Work with the Executive Director, Artistic Director and Head of Marketing and Communication to advise on ticketing prices to reach budget goals. Through close analysis of our data and market segmentation provide relevant advice and support that informs our marketing and communication strategies for continued growth and enhancement. Requirements Experience with Tessitura ticketing databases. Experience analysing CRM and related data to drive optimisation. Demonstrated ability in leading, developing and implementing high‑level and effective ticketing policies and procedures to achieve strategic objectives. Demonstrated ability to coordinate the event build team to efficiently achieve multiple event builds and resultant workflows across a range of venues and events on time. Ability to establish programming solutions to test new subscription packages. Ability to streamline and/or troubleshoot existing subscription transactions. Strong planning, scheduling and analytical skills. Dedicated focus on attention to detail and numeracy. Ability to work collaboratively across a range of discipline areas. Team support with excellent social skills. Highly developed event and venue ticketing knowledge, experience and skills, including knowledge and understanding of industry codes of practice and applicable legislation. Culture The West Australian Ballet promotes a culture where: Our work is undertaken with honesty, integrity and professionalism. We exercise fairness, courtesy and respect in dealing with colleagues, customers and stakeholders. We operate as a united team and where all positions in the company are respected. We respect differences, and we empower our people to respectfully contribute ideas and views. WAB supports a healthy work/life balance that is crucial for overall well‑being and productivity. Individuals who thrive at WAB are often those with a passion for creativity, attention to detail, and adaptability. These individuals possess a keen sense of organisation and time management, allowing them to navigate the demands of the industry while still prioritising personal time. They understand the importance of self‑care and know when to step back to recharge, ensuring they bring their best selves to their work. Moreover, they find fulfillment in the collaborative nature of our industry, thriving in environments where teamwork and communication are valued. We know confidence gaps and systemic barriers can prevent great candidates from applying. Research shows that women and other under‑represented groups often hesitate to apply unless they meet every requirement, even though they may bring valuable skills and perspectives. If you’re passionate about this role and believe you can contribute, we encourage you to apply—even if you don’t meet every single criterion. We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people from culturally and linguistically diverse backgrounds, and people with disabilities. Benefits Five weeks of annual leave. Two complimentary tickets, and access to up to 20 discounted tickets, for each season. 50% off adult ballet class fees for staff. Access to arts industry discounts. Working with creative teams from Western Australia, Australia and internationally. How to Apply To apply for this role, please submit a cover letter addressing the selection requirements above and your CV via email to ***********@waballet.com.au with “TICKETING MANAGER” in the subject line. Applications close 5pm Thursday December 4. We may close applications earlier if sufficient quality applications are received. Applicants require the right to work in Australia. Only shortlisted candidates will be contacted. #J-18808-Ljbffr