Library Experience Officer

Library Experience Officer Job No. Location: Caulfield campus Employment type: Full-time Duration: 12 month fixed-term appointment Remuneration: $76744 - $82090 per annum HEW Level 4 (plus 17% employer superannuation) Amplify your impact at a world top 50 University Join our inclusive collaborative community Be surrounded by extraordinary ideas – and the people who discover them The Opportunity As a Library Experience Officer you are part of the Library’s Frontline Services team ensuring welcoming and inclusive spaces and services for Monash students, staff, alumni and visitors during the day, afternoon, night and weekends. You will provide excellent customer service supporting access to Library print and online collection, solving and reporting facilities issues and ensuring that spaces are safe for everyone and well‑maintained. You will work with other Library staff to plan and facilitate events that support student inclusion and engagement; we aspire to delight by exceeding their expectations. This role requires the ability to work flexibly on rostered shifts on weekdays between 7:45am and midnight to support the service delivery needs of the Library. The role includes Ensuring the libraries are welcoming and safe spaces Monitoring and responding to reports of building and maintenance faults Providing general direction to Library Experience Assistants particularly on weekends and evenings Collaborating with other library colleagues in the design, delivery and evaluation of user experience programmes supporting inclusion and belonging in the Library Responding to, answering and referring enquiries from library users About Monash University At Monash work feels different. There’s a sense of belonging from contributing to something groundbreaking, a place where great things happen. We value difference and diversity and welcome and celebrate everyone’s contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed. Learn more about Monash. Be part of our story. Work with us to #ChangeIt. Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents. To Apply Please submit a current copy of your resume along with a cover letter of no more than 2 pages in which you outline how you meet the key selection criteria. For instructions on how to apply please refer to “How to apply for Monash Jobs.” Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people and people of all genders, sexualities and age groups. We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments please contact us at in an email titled “Reasonable Adjustments Request” for a confidential discussion. Your employment is contingent upon the satisfactory completion of all pre‑employment and / or background checks required for the role as determined by the University. Enquiries Mayssa Matley, Services and Spaces Team Leader, ph. 61 (3) Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations and pays its respects to their elders past and present. Position Description Library Experience Officer Applications Close Thursday 11th December : 55pm AEDT Key Skills Computer Science User experience User Interface SME CSS Interaction Design Windows Android Usability Studies Visual Design HTML User Research JavaScript Web Services Wireframes Other information Experience: years Vacancy: 1 #J-18808-Ljbffr