Solution Sales Manager

What SAP does We help the world run better. At SAP, we keep it simple: you bring your best to us, and we bring out the best in you. We build across more than 20 industries and 80% of global commerce, and we need your unique talents to shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Role Overview As a people manager, you support the success of your direct reports and the wider CX team by identifying development opportunities, enabling performance, and fostering collaboration across markets. You coach, empower, and develop a team of Solution Sales Executives to achieve consistent growth within the Customer Experience portfolio. The CX Solution Sales Manager leads, drives, and manages the CX business within your region, ensuring attainment of ACV, pipeline, and profitability goals. You establish strong sales discipline, drive ERP‑to‑CX co‑sell motions, and ensure customer adoption and expansion within the SAP base. The position serves as the primary escalation point for CX sales activities in the Market Unit. Responsibilities Participate in recruiting, performance management, 1:1 coaching, and continuous development of CX Solution Sales Executives. Manage the CX sales pipeline proactively, ensuring predictable conversion and achievement of quarterly and annual targets. Drive net new, upsell, and cross‑sell bookings with accountability for customer renewals and adoption in partnership with Customer Success. Lead forecasting discipline and participate in regular business reviews and forecast calls. Collaborate closely with ERP and Industry Sales Leaders to drive CX attach into SAP’s install base and expand into new logos. Partner with Marketing, Pre‑Sales, and Partner teams to generate demand, increase coverage, and accelerate deal progression. Monitor and assess team performance against KPIs, ensuring continuous improvement and adherence to SAP’s sales excellence standards. Act as the voice of the field, providing feedback to regional leadership on CX trends, opportunities, and execution challenges. Create and maintain a network of Chief Digital, Marketing, and Chief Customer Officers, positioning SAP as the trusted advisor for connected customer experiences. Qualities 3+ years of first‑line management of enterprise SaaS sales executives. 5+ years of successful enterprise software sales experience, ideally in CRM, CX, Martech, or eCommerce domains. Proven track record of exceeding quotas and managing complex, multi‑stakeholder sales cycles. Subject‑matter expertise in lead‑to‑cash, order‑to‑cash, and service‑to‑resolution business processes. Experience working with partners, digital agencies, and system integrators within the CX ecosystem. Demonstrated success in building and growing customer and market share profitably. Education & Skills Bachelor’s degree in Business, Technology, or a related field. Strong skills in forecasting, deal inspection, and pipeline management. Excellent written and verbal communication; executive presence and ability to influence at C‑suite level. Proficient in PowerPoint and Excel; able to create clear, data‑driven reports and presentations. Collaborative, coachable, and able to operate effectively in a matrixed, virtual organization. Resilient under pressure, with the ability to manage complexity and ambiguity in long sales cycles. Deep understanding of CX solutions and value articulation to customer business outcomes. Company Information We win with inclusion. SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. #J-18808-Ljbffr