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Front Office Team Leader
vor 1 Monat
Req #1082Peppers Manor House , offers a touch of country glamour, set on a picturesque Southern Highlands estate and conveniently located 15 minutes from Bowral. Offering a range of hotel rooms and suites as well as Katers restaurant and the great hall where guests enjoy the warmth of the open fireplace. Colourful grounds that have been the backdrop to many weddings and corporate events surround the property where bespoke experiences create life long memories. The region has a range of experiences to enjoy during your down time. Explore the magnificent waterfalls and lookouts upon the many walking tracks, enjoy the local markets and galleries and the extensive range of cool climate wineries all at your doorstep.PurposeAs the
Front Office Team Leader , your role is pivotal in shaping exceptional guest experiences and ensuring the smooth operation of our front desk. With your enthusiastic guidance, you will inspire the Front Office crew to excel in their roles and consistently deliver outstanding customer service. Your leadership style is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day.Primary ResponsibilitiesLead the Front Office team collaboratively, jointly crafting unforgettable service experiencesApproach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smilesExtend the warmest welcome, providing training to on-board new team membersMaintain an atmosphere of positivity, exuding an unwavering "can-do" attitude when addressing challengesSkills and ExperienceExperience as a Guest Service Agent or Receptionist, ready to flex your leadership skills and take the next step in your careerThe knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a mustWillingness to embrace a flexible rotating roster, embracing the occasional evening, weekend and public holiday shiftProactive problem solver with a knack for delivering exceptional guest experiences through creative approachesALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwideFamily & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide staysLearn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and TypsyBuild Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities-We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.Kater Rd, Sutton Forest NSW 2577, Australia
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