Senior Fleet Services Consultant

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams. At our organisation, 98% of our team members say they feel genuinely valued and supported by their manager. We’re proud to be an inclusive workplace and a WGEA Employer of Choice for Gender Equality, as well as a Climate Active certified carbon neutral fleet management organisation. Here, you’ll see how your contribution makes a real impact, be recognised and rewarded for your efforts, and work in a culture built on our CARE values. You’ll also enjoy career opportunities, flexibility, and the chance to have your voice heard in a dynamic environment. Think this could be the right fit for you? If so, then FleetPartners might be the place for you THE ROLE We’re seeking a motivated and experienced professional to support and guide our Fleet Services Team, while actively contributing to delivering outstanding service to our customers. In this role, you’ll play a key part in the day-to-day operations of the Fleet Services function, which includes Fuel, Infringements, Registrations, and Toll management. Reporting to the Fleet Services Manager, you’ll help set the standard for service delivery, drive continuous improvement, and foster a collaborative, high-performing team environment. What You’ll Do Support and oversee fleet services processes, including fuel cards, infringements, tolls, and related administration. Work alongside the team to ensure customer queries are resolved quickly and effectively. Serve as the first point of contact for team members on system or process issues, offering direction, guidance, and problem-solving support. Coach, mentor, and cross-train team members to enhance skills, engagement, and team capability. Identify opportunities to improve processes and systems to boost efficiency, compliance, and service quality. Assist the Fleet Services Manager with process documentation, communications, and broader operational support. This role is ideal for someone with experience in leadership, mentoring, or training, who enjoys both guiding a team and being hands-on in daily operations. ABOUT YOU You’re approachable, supportive, and thrive when helping others succeed. You bring strong administrative or customer service experience, excellent problem-solving skills, and a collaborative mindset, with a genuine commitment to delivering exceptional outcomes. Key Attributes Supports and develops team members through guidance, mentoring, and coaching. Strong communication and interpersonal skills, with a focus on teamwork and process improvement. Highly organised, proactive, and committed to delivering high-quality service. THE PERKS Hybrid and flexible work arrangements Incredible office space overlooking the Harbour Bridge 7 additional days of annual leave per year. 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers. A ‘Dress for your Day’ policy. Rewards programme, including a range of discounts from a variety of retailers. An extensive range of other employee benefits. If you’re ready to take the next step in your career and play a key role in our Fleet Services team, apply now and grow your career with us If you are successful in your application, then we will be in touch with you soon. Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations. Awards Top 101 Australian Workplaces for Women 2024 Certified carbon neutral fleet organisation WGEA Employer of Choice for Gender Equality Work180 Endorsed Employer for Women Supply Nation member #J-18808-Ljbffr