A&D Onboarding Officer

Support service delivery. Strengthen systems. Make every onboarding experience seamless. Are you someone who thrives in a structured environment and finds satisfaction in keeping things organised and running smoothly? Whether you’re starting your career in administration or bringing years of experience, this role offers the chance to make a meaningful impact behind the scenes. At CatholicCare Wollongong, we’re looking for an Aged & Disability Onboarding Officer who is detail-oriented, proactive, and passionate about supporting service delivery through efficient administrative processes. You’ll be part of a team that values professionalism, care, and collaboration — helping ensure that every client’s journey from referral to onboarding is smooth, timely, and well-supported. Why this role could be your next move : Make a difference daily : Support the onboarding of aged care and disability clients by managing documentation, data entry, and internal coordination. Work with purpose : Help ensure clients receive timely and accurate service setup, contributing to their independence and wellbeing. Enjoy stability and structure : Permanent 9am-5pm Full-Time position. Maximise your income : Benefit from generous salary packaging and novated leasing options — allowing you to pay for everyday expenses like rent, mortgage, or vehicle costs with pre-tax dollars. Feel supported : Be part of an organisation that values your contribution and offers ongoing development. Our Benefits – We Care About You Salary packaging up to $15,900 per year - tax savings to increase your take home pay Additional paid personal leave every year Long Service Leave after 7 years Study Leave and professional development opportunities Free and confidential Employee Assistance Program (EAP) Discounted gym memberships through Fitness Passport Employee Journey Insurance for peace of mind while commuting What you’ll be doing : Providing day-to-day administrative support to the Growth Lead and Aged & Disability Services team Managing client onboarding documentation including intake forms, consent forms, service agreements, and welcome packs Entering and maintaining accurate client data in systems such as CareLink or CRM Coordinating with internal teams (rostering, finance, service delivery) to ensure onboarding readiness Scheduling meetings, tracking referrals, and supporting reporting and compliance documentation Responding to client and referrer enquiries with professionalism and care What We’re Looking For Essential : Certificate III or higher in Business Administration, Community Services, or equivalent experience 2–3 years’ experience in an administrative support role, ideally in aged care, disability, or community services High attention to detail and ability to manage competing priorities Strong proficiency in Microsoft Office 365 and client / CRM databases Excellent written and verbal communication skills Ability to handle confidential information appropriately Desirable : Familiarity with aged care and disability funding models (Support at Home, CHSP, NDIS) Experience preparing service agreements and client documentation Experience working in a values-driven or faith-based organisation Understanding of CatholicCare’s mission and values Clickherefor the Position Description or see our website : Vacancies | CatholicCare Clickhere for the Candidate Pack or see our website : Vacancies | CatholicCare Feel free to forward this vacancy to someone you may know For further information contact Thera Lynch at Close Date : 14 December 2025 As part of our recruitment process we will be reviewing applications as they are received. As a result, this position may close prior to the closing date. If you are interested in working with us, we recommend sending your application across as soon as possible. Best of Luck CatholicCare Wollongong is committed to equal opportunity in employment and encourages applications from Aboriginal and Torres Strait Islander people, people with a disability and people from culturally diverse backgrounds. All employees are subject to probity and pre-employment checks. CatholicCare Wollongong is a smoke free zone. CatholicCare is strongly committed to the safety and well-being of children and young people, and to the National Principles for Child Safe Organisations. Applicants are thoroughly screened prior to employment. #J-18808-Ljbffr