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vor 3 Wochen

City of Greater Bendigo, Österreich Bendigo Heritage Vollzeit

Key Responsibilities & Duties Be an ambassador of Bendigo Heritage. Provide excellent and friendly customer service to all visitors. Provide enjoyable, knowledgeable, and accurate information to visitors and groups. Deliver a comprehensive customer experience e.g., greeting, ramp assistance, ticket sales. Present with a clean, tidy, and professional appearance. Comply with OH&S requirements, ONRSR, Bendigo Heritage Policies and Procedures. Other duties within training and competencies as required. Skills and Attributes / Selection Criteria Strong communication skills: Ability to clearly and confidently convey information, with a proficiency in storytelling and engaging visitors. Excellent customer service skills: Friendly and approachable demeanour, effectively conversing with culturally and linguistically diverse individuals of all ages and abilities. Good literacy and numeracy skills with strong attention to detail. Ability to follow procedures accurately, effectively, and efficiently. Ability to keep calm and work under pressure in varying conditions with strict time constraints. Good knowledge of Bendigo, its history, attractions, and heritage assets. Reliable and punctual. Good time management skills. Uniform and Dress Code Uniform and PPE are provided. All clothing and equipment provided should be maintained in good order and will be replaced on a fair wear and tear basis. Volunteer Benefits Being part of an award-winning heritage railway tourist attraction. Discounts on products, food and events across all Bendigo Heritage sites. Free tea, coffee and hot chocolate when volunteering. Attendance at Bendigo Heritage functions held throughout the year, including our Christmas celebration. Honorary Membership for 12 months after contributing 100 or more hours in the previous financial year to Bendigo Heritage. Free family Bendigo Tramways Annual Pass. Category Museums & Heritage Commitment Regular - more than 6 months Type of Work Tour Guides, Information & Heritage Time Required Minimum Commitment: Two shifts a month Days: Monday - Sunday Shift times: 9.30am - 5.30pm Training All training will be provided by Bendigo Heritage. #J-18808-Ljbffr

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