Customer Service Team Leader
vor 3 Wochen
Lead and inspire a high-performing customer service/hire coordination team in a national business undergoing exciting growth. You'll be responsible for supporting, guiding, and elevating your team every day, ensuring sales and service targets are met and all customers receive exceptional experiences. This hands‑on leadership role will see you drive team engagement, continuous improvement, and operational excellence in a fast-paced, customer-focused environment. About the Company Proquip is a leading provider of earthmoving hire solutions, with equipment deployed across Victoria, NSW and Western Australia. We pride ourselves on our commitment to excellence, customer‑centric work ethic and maintaining the highest standards in equipment maintenance for our late‑model fleet. We are a family‑owned and operated business where our people are at the heart of everything we do, and we live our values every day. Key Responsibilities Lead, coach, and motivate the hire coordination/customer service team to meet daily, weekly, and monthly sales and booking targets. Support skill development and team training through hands‑on leadership and regular feedback sessions. Oversee order processing, staff workloads, and rostering, ensuring smooth operations and compliance. Champion a proactive "can-do" culture and uphold outstanding customer experience standards. Analyse sales processes and quote conversion, driving follow‑up and identifying opportunities for improvement. Oversee transport and logistics bookings, maintaining service excellence and profitability. Resolve escalations or technical customer requirements and support other business leaders in problem‑solving. About You At least 3–5 years' experience in customer service or hire coordination management. Proven skill in leading, recruiting, developing, and retaining top talent within customer-facing teams. Experience in building and managing a service-focused team, preferably in equipment rental or a similar industry. Driven, organised, and resilient, with strong commercial acumen and results focus. Exceptional communication, conflict resolution, and interpersonal skills. Confident in identifying training needs and driving continuous improvement and operational change. Strong computer literacy - MS Word, Excel, and ability to work with various business systems. Eligibility to work in Australia and the ability to pass pre‑employment checks. Why You'll Love This Role Lead and shape a high-potential team as part of a company that values excellence and innovation. Be part of a positive, solution‑focused culture with genuine opportunities for growth and recognition. Competitive salary, ongoing development, and a supportive leadership team. Make a real impact on our customers and team members every day. If you're ready to lead, motivate, and deliver outstanding results for customers and your team, apply today Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr
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