Customer Service Team Lead
Vor 6 Tagen
Customer Service Team Lead Blueberry Why Blueberry? At Blueberry, delivering great service isn't just about answering questions, it's about building relationships, solving real problems, and creating trust from the very first interaction. Our Customer Experience team is a huge part of that, and now we're looking for a strong, supportive leader to help them level up. About the Role We're looking for a people-first Customer Service Team Lead to manage our frontline CX team in KL. You'll handle escalations, improve service standards, collaborate with onboarding and compliance, and help build a team culture that values feedback, growth, and doing things right. Note: At Blueberry, moving with purpose means showing up, connecting, and building momentum together. This role is based onsite in Taguig, Manila, Monday to Friday, where the real magic happens. Responsibilities Manage and mentor a growing team of Customer Experience Officers Handle escalated issues and support resolutions in a timely, professional manner Conduct regular QA checks and deliver constructive coaching Monitor workloads and adjust processes to improve service delivery Analyse CX trends and turnover to support retention and onboarding strategies Collaborate closely with compliance to keep all processes in top shape Assist in scheduling and performance planning with the Head of CX Provide clear reporting and insights to improve client satisfaction Maintain a high standard of service across all client touchpoints Qualifications 2+ years of experience leading customer service or call centre teams Experience developing high-performing, accountable teams Excellent communication skills Strong experience with Salesforce, Playvox, LiveChat, or other CRM tools Skilled in performance reporting, feedback, and coaching Strong problem‑solving mindset and high attention to detail Able to manage shifting priorities with calm and clarity Passionate about leadership, team building, and CX excellence Extra points if you have experience in Financial Services, Banking, or Trading Exposure to onboarding or KYC‑related customer operations #J-18808-Ljbffr
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Customer service/Scheduling team leader
Vor 4 Tagen
City Of Canning, Österreich Camtec Service and Parts VollzeitCamtec Service and Parts – Canning Vale WA In this role, you will lead a customer service team and coordinate scheduling for a team of technicians. Your responsibilities will include supporting, guiding, and elevating your team daily to ensure that service targets are achieved and that all customers experience exceptional service. This hands‑on...
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Customer Service Team Leader
vor 4 Wochen
City of Melbourne, Österreich Elme Living VollzeitDrive Customer Service Excellence at Elme Living! Lead Customer Service Excellence at Elme Living. Join a market leader in Homewares & Artificial Flowers & Plants. Lead by example in a fast-paced, customer-first environment. Enjoy generous discounts with our partner brands. Full-time, Monday to Friday – Work-life balance with purpose. About Us At Elme...
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Customer Service Team Leader
vor 2 Wochen
City of Melbourne, Österreich Sigma Healthcare VollzeitAbout the Team Our Customer Service Department supports a diverse portfolio of clients including consumers, retail pharmacy chains, and independent stores. Through multi-channel communication, we handle inbound and outbound enquiries, issue resolution, order management, and credit enquiries. Our team is committed to providing prompt, professional, and...
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Customer Service Team Leader
vor 3 Wochen
City of Melbourne, Österreich Sigma Healthcare VollzeitAt Sigma Healthcare, we’re more than a leading full-line pharmacy wholesale and distribution business — we’re the backbone of Australia’s pharmacy network. With over 1,200 branded and independent stores, we proudly support some of the country’s most recognised pharmacy brands, including Amcal, Chemist Warehouse, and Discount Drug Stores. We play a...
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Customer Service Team Leader
vor 2 Wochen
City of Melbourne, Österreich at VollzeitAbout Master Pacific: Master Pacific is a leading name in the Australian furniture industry, renowned for delivering high-quality, locally designed products that inspire creativity and individuality. Since 2006, we’ve combined artisanal traditions with modern innovation to curate collections that transform homes, retail spaces, and commercial projects. Our...
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Customer Service Team Lead
vor 3 Wochen
City of Melbourne, Österreich Selfwealth by Syfe VollzeitWhy this role matters Syfe is APAC’s leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US $10 billion in assets and built on the pillars of access, advice and affordability, the platform caters to the different wealth needs of individuals with diversified portfolios, cash management solutions...
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Customer Service Team Leader
vor 3 Wochen
City of Melbourne, Österreich Proquip Rental & Sales VollzeitLead and inspire a high-performing customer service/hire coordination team in a national business undergoing exciting growth. You'll be responsible for supporting, guiding, and elevating your team every day, ensuring sales and service targets are met and all customers receive exceptional experiences. This hands‑on leadership role will see you drive team...
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Customer Service Team Leader
vor 3 Wochen
City of Melbourne, Österreich Stramit Building Products VollzeitStramit is “Australia’s leading vertically integrated steel manufacturer and total steel building material solutions provider” Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on ‘improving the world around us through smart thinking, simply delivered’...
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Customer Service Team Lead – Aftersales
Vor 2 Tagen
City of Melbourne, Österreich Scania Australia VollzeitA leading transport solutions provider in Western Australia is seeking a Mid-Senior level Customer Service Team Leader to lead and mentor the Customer Service Team. You will coordinate service enquiries, ensuring customer expectations are met and fostering team integration. The ideal candidate will possess strong communication skills and mechanical aptitude....
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Customer Service Team Leader
vor 3 Wochen
City of Melbourne, Österreich Chemist Warehouse VollzeitOur Customer Service Department is the heartbeat of support for customers, store teams, and franchise partners across the Chemist Warehouse & Sigma Healthcare network! Every day brings new challenges and opportunities as we manage enquiries, provide operational and product support, resolve issues, and help deliver the exceptional experience customers expect...
