Medical Receptionist
Vor 6 Tagen
Overview Ponti Health is a pioneering medical service dedicated to supporting women aged 16-70 in Australia. Our team of medical and allied health practitioners deliver personalised, evidence‑based medicinal care tailored to each woman’s unique needs. Since opening in Oct 2024, we have built a wonderful team on site and are now looking to expand with a full‑time Receptionist to join our admin team of three, led by our Practice Manager. Key Responsibilities Patient reception and experience: Deliver a warm, professional welcome and ensure an efficient and positive patient journey from entry to exit. Appointment management: Schedule, confirm, and manage appointments using Best Practice software. Patient support: Assist with enquiries, registration processes, and communication between patients and clinicians. Administrative tasks: Manage incoming phone calls and emails, undertake accurate data entry, and maintain patient records consistent with clinical and privacy standards. Billing and payments: Process payments, manage billing, and ensure accurate electronic transactions. Collaboration: Work closely with the Practice Manager and clinical team to support smooth operations and patient flow. Values alignment: Uphold Ponti Health’s four pillars along with our commitment to professionalism, compassion and patient‑centred care. Hours of Work: Monday to Friday 8:30 AM – 5:30 PM; Saturdays every 6 weeks. What You Will Need to Succeed Minimum 1 year of experience as a medical or specialist receptionist (or similar role). Experience in a medical practice, GP, or specialist rooms. Excellent interpersonal and communication skills with a polished, professional presentation. Strong organisational and multitasking capabilities. Proficiency in Best Practice software, Gentu and Microsoft Outlook. Ability to work effectively in changing environments and manage pressure or competing priorities. A compassionate, polished approach aligned with Ponti Health’s mission to elevate women’s healthcare. What’s on Offer A dedicated, patient‑centred team environment. A full‑time position with competitive hourly rates. Professional growth opportunities, including shaping front‑desk operations as we expand. Supportive leadership and strong collaboration between the Practice Manager and medical staff. A cohesive and inclusive workplace where your contributions are recognised. The opportunity to join a pioneering clinic focused on women’s health. Our Commitment to Diversity and Inclusion Ponti Health is committed to fostering a workplace that values diversity and promotes inclusivity. We strive to create a culture where all individuals—regardless of background, race, gender, sexual orientation, disability, or age—feel respected, supported, and empowered. We uphold fair work practices and ensure equal opportunities for growth and development. How to Apply Please apply with your up‑to‑date resume and a cover letter outlining your current job responsibilities and explaining how they align with the requirements of this role, Ponti Health's four pillars, and why you think you will be a good fit for the role. Find out more about us via @pontihealth and our website pontihealth.com. #J-18808-Ljbffr
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