Service Manager

Service Manager – Youth Futures Join to apply for the Service Manager – Youth Futures role at Launch Housing . This range is provided by Launch Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$62.08/hr - A$64.67/hr Why join Launch Housing Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change. Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much more to ensure your career with us is fulfilling. Don’t just walk past homelessness. Join the solution. Our permanent and fixed‑term employee benefits include: Contributing to useful and rewarding work and giving something back to the community Wellbeing days, ceremonial leave, carers leave and study leave Flexible working arrangements Purchased leave 17.5% leave loading 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer Training and career growth opportunities across Launch Housing A portion of your income can be tax‑free by salary packaging your personal expenses Additional tax‑free salary packaging on dining and accommodation expenses Positive, supportive and progressive work environment About the opportunity The Service Manager – Youth Futures is a leadership role within the Launch Housing Homelessness Support & Impact portfolio reporting to the Group Manager – Families & New Beginnings and contributes to Launch Housing’s aim of ending homelessness. The Service Manager – Youth Futures is responsible for leading Launch Housing’s vision, values and strategy through a Trauma Informed Leadership approach and Launch Housing Leadership Capability Framework. The Service Manager is responsible for delivering effective Foyer and youth focused homelessness services, including oversight of the Holmesglen Education First Youth Foyer (EFYF) and youth focused support services. They will lead and participate in the implementation of an advocacy and growth strategy for services in their area. The Service Manager will ensure that the concept and service offerings in EFYF and youth services area meet operational goals and standards and are consistent with trauma informed approaches reflected within Launch Housing Practice Framework standards and the EFYF Practice Framework. The Service Manager will ensure EFYF and youth focused services support young people who have experienced homelessness and related trauma to break the cycle of disadvantage, homelessness and housing instability and build thriving futures. The Service Manager – Youth Futures will lead programs that understand and support diversity and inclusion and that work to address disadvantage and promote opportunities for change and new beginnings. The Service Manager will be a champion for the needs and opportunities for young people supported by Launch Housing and take an advantaged thinking approach to the delivery of services in their area. The Service Manager will create strong partnerships with a focus on building and supporting local communities, whether in a place‑based model or in a broader service system context. Service Managers at Launch Housing understand the organisational vision and values and lead their teams in translating these into their daily work. They design services that address client needs without compromising on staff safety, taking an entrepreneurial approach to service development. Where possible they encourage staff to work across service barriers for the good of the client and to break down silos within Launch. They create opportunities to connect with and show care for their staff at all levels and use problems as learning opportunities (coaching people to ensure good performance where needed). They think about the career development of their direct reports and ensure there is strong succession planning for their own role. They role model the Launch Values and ask for feedback from their staff on how they can improve as a manager/leader. Service Managers embrace change as an opportunity and focus on new opportunities. When managing teams through change, Service Managers give staff a chance to have their feedback heard. They are evidence based and transparent in their decision making when possible – they help staff to understand they “why” behind decision making. At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and the actions you take. We also believe that leadership is learnable – that there is a body of knowledge, skills and dispositions associated with leadership that can be learned. The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Others proficiency level within the framework, reflecting the responsibility to guide and support teams, foster collaboration, and create a high‑performing and inclusive environment that drives positive outcomes. Permanent full‑time role (76 hours per fortnight) based at Glen Waverley. What you’ll be doing Ensuring a consistent, compliant, and best‑practice approach to service delivery across all the Youth Futures service area. Supporting the Group Manager – Families & New Beginnings in achieving improvements in Impact Measure 3 – Increase in number and percentage of clients who have a positive transition into secure housing. Supporting the Group Manager – Families & New Beginnings in achieving improvements in Impact Measure 7 – increase in young people employed or enrolled in education following completion of the Education First Youth Foyer. Establishing operational procedures which impact on activities undertaken and outcomes achieved by the service programs, the organisation, and the sections of the community we serve. Effectively supporting, maintaining, and sustaining established service level partnerships. Supporting improvement of client outcomes and satisfaction across all Youth Futures programs. Report routinely against agreed and established data trends, outcomes, and impacts, ensuring that key data is available to quantify the impact and outcomes of youth futures services. Collaborating with external contractors and Corporate Services to ensure effective and efficient operation of the Youth Futures service areas. What we’re looking for (key selection criteria) Have a relevant tertiary qualification (desirable). Demonstrated experience in client facing human services, social work, or other relevant discipline, with a preference for an understanding of housing and homelessness policy, including youth foyers, their context and systems. Demonstrated understanding of a rights‑based, person‑centred approach and trauma informed practice to actively supporting young people and the impacts of this on young people’s trajectories out of homelessness. Program or service coordination/management experience within the community and/or public sectors. Demonstrated ability to work collaboratively with others towards effective client outcomes. Sound people leadership skills, experience in leading/coaching staff and striving for consistency in performance and behaviour. Demonstrated commitment to the values of Launch Housing and our mission to end homelessness. Applications close 8 December 2025. To apply for this opportunity, please submit a cover letter addressing the key selection criteria and your CV. For a copy of the position description please contact us at Launch Housing is committed to being a child‑safe organisation and has zero tolerance to child abuse. All applicants must hold a valid Working with Children Check and satisfactory criminal history record check. Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge lived experience as a unique expertise and encourage people with experience of homelessness to apply. All applicants must have the right to work in Australia. #J-18808-Ljbffr