Technical Service Manager

Technical Service Manager - SAP Enterprise Cloud Services Join to apply for the Technical Service Manager - SAP Enterprise Cloud Services role at SAP . We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Responsibilities Build strong, trusted relationships with customers by understanding their SAP landscape, challenges, and business goals Lead technical discussions and proactively identify opportunities to optimize performance, reliability, and value from SAP Enterprise Cloud Services. Manage escalations with a focus on swift resolution, root cause prevention, and long-term improvement. Collaborate closely with Client Delivery Managers, Project Leads and other Delivery units to ensure seamless delivery and customer success. Influence customer strategy by advocating for SAP’s intelligent enterprise roadmap, value-added services, and modernization initiatives. Your work will directly impact customer retention, service excellence, and SAP’s positioning as a trusted cloud transformation partner. Qualifications Bachelor’s degree in an Engineering discipline 10+ years of SAP BASIS or technology experience within IT services or managed cloud environments. Private cloud ERP or managed cloud delivery experience preferred. 8+ years of customer‑facing experience in technical service delivery, escalations, or project management. In-depth knowledge of SAP technologies and system architecture (SAP certification preferred). Hands‑on understanding of hyperscalers, multi‑cloud integrations, networking, and virtualization technologies. Strong analytical and communication skills, with the ability to translate technical concepts into business‑relevant discussions. Experience working across global, cross‑functional teams and handling complex customer engagements. Proven stakeholder and executive communication skills, including handling high‑pressure escalations and C‑level interactions. A growth mindset with resilience under pressure, maintaining a focus on delivering value and continuous improvement. Location and Compensation Melbourne, Victoria, Australia – A$150,000.00–A$170,000.00 Requisition ID Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Equal Employment Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process – For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. #J-18808-Ljbffr