IT Support Administrator

Corporate Services Information Technology Melbourne Full Time, Fixed Term 18 / 11 / 2025 $79,959 pa + 12% Super + salary packaging Full-time, maximum-term until 30 June 2026 Melbourne location $79,959 pa + 12% Super + salary packaging options of up to $15,900 for living expenses (under RACGP’s health promotion charity status) East Melbourne location About you As one of our IT Support Administrators, you’ll bring previous experience providing IT support both in person and over the phone, with a strong customer service focus. Your communication skills (verbal and written) will be exceptional, and you’ll have the ability to troubleshoot, problem-solve, and deliver practical solutions to stakeholders. To succeed in the role, you will demonstrate : Familiar with ITIL Foundation or similar ITSM principals A minimum of a diploma in Information Technology, Computer Systems, or Computer Science Technical experience administering and supporting various technologies: Active Directory Users & Computers Microsoft Office Suite Microsoft Teams Microsoft Exchange Online Microsoft Sharepoint Online Mobile Device Management IT ticketing systems (e.g., ServiceNow, Jira, or similar) About the opportunity Reporting to the Team Leader Service Desk, you’ll provide IT support to RACGP stakeholders, primarily desktop and application support, whilst processing service requests and incident response to RACGP employees. In addition, you’ll : Administer user accounts, email distribution lists, mailboxes, telephony, mobile devices and make authorised access control changes. Follow account creation and termination processes to ensure new employees have technology facilities to start in their role and to protect the college when they depart. Maintain IT inventory of spare parts, client machines, loan equipment, applications, mobile devices, and software and employee asset allocations. Provision and configure hardware for staff, including laptops and mobile devices. Provide meeting room technology support, including AV equipment and video conferencing tools. Troubleshoot desktop user application environment and technology services issues, escalating to vendors or SME’s where required Provide support to staff by building and maintaining procedure documents, user guides and enhancing the knowledge base of the Service Desk Make recommendations to develop or improve systems and processes to improve the efficiency and effectiveness of IT customer service delivery. Benefits of working with us Maximise your pay – Salary package up to $15,900 tax‑free for living expenses, plus additional options for meals, entertainment and novated leases, with 17.5% annual leave loading Extra paid leave – End‑of‑year closure, plus cultural, ceremonial, gender transition and volunteer leave Technology exposure – Opportunity to gain hands‑on experience with modern workplace and cloud technologies, with support to continue developing your technical skills. Work–life balance – Flexible hybrid work opportunities nationwide Career development – A commitment to your career development, with a clear Capability Framework to guide your progression, and a contemporary professional development program to build your skills. Join a leader – Be part of Australia’s largest specialist medical college About the RACGP The Royal Australian College of General Practitioners (RACGP) represents GPs across Australia. For over 60 years, we’ve supported the health system by setting education and practice standards, advocating for GP wellbeing and leading professional development. We deliver training through community‑based models, including the Australian General Practice Training Program, to equip GPs for whole‑person care. How to apply Click ‘Apply’ and upload your CV and cover letter as one document. Visit our careers page for details on the recruitment process and to view the position description. Applications will be reviewed as they’re received and may close early if the right candidate is found. Please note: We do not accept applications from recruitment agencies for this role. Applicants must have the right to work in Australia. Applications close : COB Tuesday 2 December 2025 We value diversity and encourage applications from Aboriginal and Torres Strait Islander people, those with disabilities, and individuals from diverse backgrounds. If you need support or adjustments during the recruitment process, please mention it in your application. We are a Circle Back Initiative Employer – we commit to respond to every applicant. The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging. #J-18808-Ljbffr