Cruise Commercial Coordinator

About The Business Abercrombie & Kent is the world’s leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 2,500 staff in over 60 offices in more than 30 countries. The company specialises in private, tailor‑made and flexible small‑group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all‑terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods. Abercrombie & Kent’s shore side services, Akorn Destination Management, is an experienced global business offering first‑class ground handling and transportation services to the cruise industry. Teams committed to service and dedicated to clients provide local insight and practical knowledge that is enhanced by global expertise and presence. About The Role We are looking for a permanent, full‑time Commercial Coordinator to join our Melbourne office. The main objective is to support the cruise department’s commercial operations by managing invoicing, supplier coordination, rate loading, contracting, compliance and sustainability initiatives. Responsibilities Invoice clients for services provided as directed by the Commercial Manager Liaise with the Operations Teams to gather all the information required for the accurate invoices of clients Liaise with the Operations Teams to gather accurate information required to reconcile supplier invoices Work within M‑Files to approve supplier invoices for payment Follow up with suppliers to rectify any discrepancies with invoices Assist with timesheet approvals for casual employees Assist with Payroll reconciliation relating to casual employees Work closely with the Travel Studio team to complete rate loading in a timely manner. Assist with contracting on behalf of A&K/AKORN, negotiating the best possible rate and terms of trade for Cruise. Coordinate our in‑house reservation system, including set up, invoicing and finalisation of files Work with our compliance team to ensure public liability and health & safety requirements for cruise related products is kept up to date Assist with new cruise line bids to put A&K/Akorn in a favourable position when submitting RFPs. Adhere to guidelines & A&K contracts for the purchase of all products Ensure suppliers are familiar with A&K’s/Akorn expectations of delivery standards Assist with coordinating the cruise team’s sustainability action plan Travelife reporting and contact for Travelife regarding training and collective actions Dissemination of sustainability information within the organization Qualifications Relevant qualifications and/or experience in the cruise industry Knowledge of A&K or Akorn is desirable Excellent product knowledge of Australia and New Zealand Demonstrated understanding of the Australian inbound market Proficient in the Microsoft Office Suite Experience in using a reservations system High degree of attention to detail Excellent communication skills - both written and verbal Strong organisation and time management skills are essential Problem solving ability Team player with an enthusiastic approach to the job Strong negotiation skills Why work for A&K? Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. What you can expect with A&K Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. Supportive environment that will make you proud to work for A&K Investment in our staff with both in‑house and external training opportunities Opportunity to progress your career, not just in Australia but as part of our global business 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements) Paid Parental leave – 18 weeks at full pay Access to our Employee Assistance Program (EAP) Work in the enviable CBD office location Opportunity to work from home as part of our hybrid working from home/office model Monthly birthday celebrations and other team activities Staff discounts and Travel Benefit program An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco‑footprint. We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years. If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr