Senior Advisor, Governance and Executive Support

Senior Advisor, Governance and Executive Support NSW Department of Customer Service – Sydney NSW Role: Senior Advisor, Governance and Executive Support • Role type: Permanent • Salary: Clerk grade 9/10 ($129,464 - $142,665 + employer’s contribution to superannuation and annual leap loading) • Location: Sydney, McKell About Us: Digital NSW (within the Department of Customer Service) leads and delivers cross‑government digital experience, services, and products. We drive a consistent, unified approach to digital and ICT across NSW government. We support all of NSW government by planning, prioritising and investing in digital transformations that deliver meaningful outcomes for customers. About the Role The office of the Government Chief Information and Digital Officer is looking for a Senior Advisor, Governance and Executive Support to join our high performing team. The successful applicant will play a critical role in delivering high‑impact strategic projects to make digital deliver for everyone, and supporting strategic decision making. They will manage the day‑to‑day business management functions of the business unit, coordinating and contributing to projects, and supporting effective divisional communication and provide reliable, discrete, high‑quality, high‑level executive support and advice to assist the executive and the business unit to address the complexities of their role and to achieve business objectives. Key Responsibilities Act as the point of contact, analysing and actioning requests to prioritise urgent and often sensitive matters ensuring consistency with business objectives. Manage engagement and consultation with government stakeholders to gather insights, co‑design solutions, and support informed decision‑making, while monitoring performance, evaluating team and policy outcomes, and driving continuous improvement through data, feedback, and emerging trends. Manage, prepare and review high‑level complex communications and the coordination of internal and external stakeholder/customer engagement, ensuring timeliness and accuracy to support the achievement of business requirements and outcomes. Prepare and co‑ordinate strategic advice, research, analysis, information and reports on diverse and complex policy, project, planning and operational matters to support executive decision making and planning. Analyse, prepare and present information to support meetings, presentations, speeches and interactions with key internal and external stakeholders. Represent the executive at various meetings and forums where required, ensuring the interests of the division are accurately reflected. Manage and maintain communication channels efficiently and effectively and direct enquiries as appropriate to facilitate the effective management of the executive’s office and ensure the security and confidentiality of documentation and information to expected standards. Contribute to the development of, and monitor, implement and evaluate administrative practices, systems and procedures to optimise efficiency and support the achievement of quality outcomes. Key Challenges Anticipating and addressing contentious issues and determining those which require the attention of the Executive in a high‑volume environment with competing priorities. Negotiating and re‑prioritising own and the executive’s schedule, given heavy workloads, tight deadlines, and conflicting high‑level commitments and priorities. Maintaining strong professional relationships with the wider leadership team whilst coordinating and managing the delivery of planned and ad‑hoc advice from across the division. About You Highly desirable qualities: Demonstrated experience providing high‑quality advice and support to executive‑level audiences. Demonstrated experience in a similar role delivering strategy and policy advice, strategic projects, and supporting governance functions. Demonstrated experience operating in a complex stakeholder environment and excellent skills in stakeholder engagement, negotiation and customer service. Demonstrated experience working in a fast‑paced environment, and balancing competing priorities. Understanding of the NSW Government digital context and operating environment. Essential Criteria Flexibility and adaptability, thriving in a fast‑paced, high‑volume environment. Strong organisational skills, with the ability to prioritise effectively and maintain attention to detail. Excellent communication skills, both written and verbal. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. Applying for the Role Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the Key Accountabilities and address the About You section. Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation. Click Here to access the Role Description. For enquiries relating to recruitment please contact Amy Vierboom via Closing Date: Wednesday 17th December 2025 @ 10.59am #J-18808-Ljbffr