Practice Manager
Vor 2 Tagen
About Us Therapy and Learning Centre provides occupational therapy and physiotherapy to children from ages 0-18 years, across multiple sites. About You Certification in business administration highly desirable AHPRA qualification advantageous Position Summary The Practice Manager (PM) shall be responsible for the efficient, effective and safe management of the practice, and ensure the well‑being of patients, and allied health staff by ensuring the successful smooth running of the practice. The PM will oversee daily operations and administration and contribute to the improvement of service quality and business performance. The position requires a combination of strong leadership, organisational skills and a deep understanding of the allied health industry. In this role you will ensure that the management of the practice fully supports the delivery of quality care and provides a rewarding workplace for a team of practitioners while adhering to the goals and values of the practice as defined by the Director. This position plays a critical role in driving the practice’s success through operational efficiency, financial performance and patient satisfaction. The PM will contribute towards the culture of TLC through demonstrating commitment by way of personal example, leadership and participation in monitoring established working practices. The PM will ensure that at all times they conduct themselves in a professional manner and represent the practice positively while observing the relevant policies and procedures, or governing body requirements. Key Requirements Experience in managing a small team of professionals, preferably in a healthcare setting. Experience with NDIS and other medical billing services and third party vendors. Strong customer service skills. Highly developed written and oral communication skills. Outstanding interpersonal and customer service skills. Proven ability to lead and motivate a team. Ability to handle delicate situations and manage conflict resolution. Job Responsibility Practice Operations Management Oversees daily practice operations (appointment scheduling, billing procedures, debt collections). Accept and process new referrals Subscribe to regulatory bodies’ emails for regulation updates and brief staff on regulatory changes Complete internal audits Financial Performance Use reports to monitor bookings, outstanding invoices and resource capability. Manage third-party payment portals Staff Management and Development Provide timely induction training Provide regular feedback to staff Attend WHS, clinical governance and HR standards training Schedule CPD sessions Contribute to a rewarding workplace culture Foster relationships with external stakeholders Manage staff availabilities Client Management Respond to client queries and concerns in collaboration with the director Develop and maintain effective communication channels to keep patients informed about services, policies and any changes to either. Business Promotion Address staff and clients in a professional way Represent the practice positively at all times Job Functions Administration Job Benefits Work with a friendly and dynamic team who likes to have fun, but also deliver a great service. Flexible work hours. Selling Point Are you our next practice manager with great people skills and excellent organisational abilities? Contact Emma De Pomeroy #J-18808-Ljbffr
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