Senior Recovery Officer
Vor 7 Tagen
Add expected salary to your profile for insights Senior Recovery Officer | Customer & Operations | Australia Wide At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well‑being. Let’s care for tomorrow, so we can create a better future together for everyone. About the role Mentor and assist other team members and support their line manager and Technical Lead. Deliver a consistent and positive Customer Experience that exceeds customer expectations and builds loyalty. Provide quality service to customers whilst maintaining cost-effective claims management. Determine liability, negotiate the outcome of the debt repayment, and complete files efficiently to maximise financial benefit for AAL. Ensure a timely and effective response to customer needs and accurate processing of recovery claims while adhering to AAL phone standards. Demonstrate understanding and adherence to Financial Hardship requirements, including dealing with customers experiencing vulnerability. Engage with third parties in a respectful manner. About You Experience in a claims management role for a complex, matrixed general insurance organisation. Ability to plan and prioritize effectively, organise tasks and manage competing resources and demands. High attention to detail with thoroughness and accuracy, quickly identifying errors or inconsistencies within information. Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools. Excellent verbal and written communication skills, including negotiation, and the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks Inclusive culture: supportive, open‑minded team focused on customer outcomes. Flexible work‑life balance: flexible and remote work options and workplace adjustments. Career development: access to mentoring, development and global mobility opportunities and over 10,000 learning resources. Financial and well‑being perks: discounts on Allianz products, retail, tech, travel, financial wellness initiatives and Employee Share Purchase Program. For more details about our benefits, visit the Allianz Careers site. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. Join us. Let’s care for tomorrow. #J-18808-Ljbffr
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City of Melbourne, Österreich Allianz Australia VollzeitSenior Recovery Officer | Customer & Operations | Australia Wide Join to apply for the Senior Recovery Officer role at Allianz Australia At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and...
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