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About the Role We’re recruiting Motor Claims Consultants to join a leading insurance provider. You’ll guide customers through the full lifecycle of their motor insurance claim, providing empathetic support, clear information and timely updates. If you enjoy problem-solving, helping people and working in a structured environment, this role is for you. What You’ll Be Doing Manage day-to-day customer enquiries and lodge new motor claims Provide clear guidance and next steps to customers throughout their claim Process and assess claims in line with procedures and policy guidelines Maintain accurate claim records and update reserves as required Communicate with repairers, service providers and internal stakeholders Identify potential fraud and escalate appropriately Resolve customer issues or complaints within required timeframes Meet agreed KPIs, quality measures and productivity targets What We’re Looking For Strong claims experience. We need a minimum of 6 months claims experience Confident communicator with great listening skills Ability to work in fast-paced, KPI-focused environments Strong attention to detail and ability to follow structured processes Computer-literate and comfortable navigating multiple systems What’s in It for You Work From Home 9 days a fortnight. Career development and ongoing training Paid parental & partner leave Extra wellbeing leave days Generous employee insurance discounts Corporate retail discounts & novated leasing options Supportive, inclusive team culture with real progression opportunities About the Team Culture You’ll join a friendly, collaborative team that genuinely supports each other. No blame culture — just flexibility, continuous improvement and celebrating wins. How to Apply If you’re ready to join a major insurer and build a long-term career in claims, apply now . Shortlisted applicants will be contacted. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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