Account Manager

At Custom Fleet, we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join Custom Fleet, you’re joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered and have lots of fun celebrating our success. ABOUT THE ROLE We are seeking an Account Manager who is passionate about the fleet industry, customer service and is results‑orientated. This role is focused on providing outstanding service to several high‑profile customers. RESPONSIBILITIES Execute and prioritise daily enquiries, complex or routine, in accordance with clients’ policies, procedures and priorities. Apply knowledge and understanding of assigned client business and fleet requirements. Collaborate with other departments including TPE, Strategic Consulting, Pricing, Risk and Accident Management to deliver seamless client experiences. Act as the initial point of contact for customer issues and collaborate with internal stakeholders to ensure resolution and the best client experience. Build relationships as an effective business partner, providing back‑up to other Account Managers in support of their assigned portfolios during absences from work or other circumstances as required. Ensure compliance with KPIs and SLAs with customers, suppliers and internal stakeholders. Support Relationship Managers in driving profitable volume growth through effective ARP management, identification and delivery of volume growth and product opportunities, including Telematics, Novated Leasing (AU), Accident Management, Tyres and Maintenance, and EVsli> Assist Relationship Managers in closing growth and retention opportunities, ensuring more time for Relationship Managers to be in the field. Manage lease term deviations (modifications) to ensure vehicle utilisation is maximised with minimal over‑ and/or under‑utilisation of vehicles. Deliver best‑in‑class service to delight and retain existing and prospective customers, demonstrated through improved NPS. Foster improved cross‑department collaboration and communication to create better customer outcomes. Develop and maintain a network of internal resources across functions. Work closely with counterparts to ensure that best practices are shared and implemented. Build customer and supplier networks, representing Custom Fleet at industry events. Ensure on‑time delivery of customer reporting and assist with Fleet Office training for customers. Enhance our Environment, Social and Governance agenda to make a difference in sustainability, diversity and inclusion, satisfaction and safety. QUALIFICATIONS & EXPERIENCE Ideally 2 to 5 years of relevant Customer Service / Account Management experience. Experience working with internal stakeholders on proposals and issue resolution. Successful record of contributing to optimisation and growth of existing customer accounts. Strong needs‑identification skills; able to ensure customers’ real needs are addressed. Operational Excellence – accountable for driving operational excellence, with a strong understanding of required processes. Intermediate to Advanced proficiency in Microsoft PowerPoint, Word and Excel. ABOUT YOU Manages complexity – Makes sense of complex, high‑volume and sometimes contradictory information to effectively solve problems. Customer focus – Builds strong customer relationships and delivers customer‑centric solutions. Action oriented – Takes on new opportunities and tough challenges with urgency, high energy and enthusiasm. Plans and aligns – Plans and prioritises work to meet commitments aligned with organisational goals. Ensures accountability – Holds self and others accountable to meet commitments. Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives. Communicates effectively – Develops and delivers clear, multi‑mode communications that convey an understanding of different audiences’ needs. Instils trust – Gains the confidence and trust of others through honesty, integrity and authenticity. Situational adaptability – Adapts approach and demeanour in real time to match shifting demands. Business insight – Applies knowledge of business and the marketplace to advance organisational goals. Interpersonal savvy – Relates openly and comfortably with diverse groups of people. Builds networks – Effectively builds formal and informal relationships inside and outside the organisation. BENEFITS Annual performance bonus. Take 5 program – potential to earn an extra week of annual leave. Collaborative hybrid work environment – 3 days in office. Company‑funded social events. Dress‑for‑your‑day policy. Intersection – our Diversity Network. Cultural leave swap. Ongoing investment in your growth including access to our digital learning platform – Degreed. Reward and recognition programs. Volunteer and community engagement opportunities. Wellbeing leave. HOW TO APPLY Please submit your resume and cover letter by clicking Apply Now. OUR DIVERSE CREW We encourage applications from all backgrounds, communities and industries. If you need accommodations due to a disability, please let us know by emailing or calling . UNLAWFUL CONDUCT COMMITMENT Custom Fleet is dedicated to maintaining a culture of respect with zero tolerance of discrimination, harassment and victimisation. We are committed to eliminating unlawful conduct in the workplace and upholding the highest standards of ethical behaviour and compliance with applicable laws and regulations. #J-18808-Ljbffr