Onboarding Specialist, Apac

Onboarding Specialist, APAC (Mandarin Speaking) Melbourne, Victoria, Australia At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. We provide customers with a tailored and scalable data and visualisation ecosystem, and enablement programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise. What You’ll Do Become an expert in the Brandwatch suite of products and stay up to date on industry trends. Serve as the single point of contact (MPOC) to onboard new customers on Brandwatch platforms, including SMM (Social Media Management) and CI (Consumer Insight), by providing a customised plan, data configuration, and tailored training based on new users’ experience and use cases to secure early adoption before handing the account over to the account team. Autonomously design and deliver project solutions that address all of the client’s objectives while allowing for future scalability. Coordinate resources and delegate where needed, ensuring all work meets the highest level of standard. Drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform. Consult with clients to truly understand their requirements and help them achieve their business goals. Manage several complex customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion. Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders. Represent the team and build exposure internally and externally (events). Qualifications A passion for helping customers and a dedication to providing a best‑class service experience. 2+ years of prior experience with software onboarding or customer‑facing roles. Experience in social media strategic planning or management, and / or social listening, data analytics experience. Ability to adapt quickly to new software and constantly changing business requirements. Ability to use data to analyse results and make data‑driven decisions. Experience working in a deadline‑driven environment. Strong communication skills and the ability to build strong relationships quickly. Written and verbal fluency in English and Mandarin (bonus points if you also know a third language). Benefits Buddy setup to help you onboard and beyond. A competitive compensation package featuring. A place in a high‑performing team at a growth‑driven company. An open, informal, diverse and multinational working environment. 25 days of PTO per year to promote a healthy work‑life balance, plus 1 Wellness Day per quarter on top of your holiday allowance. Full Headspace subscription and 24/7 Employee Assistance program. Hybrid working model – arranged in coordination with your manager. Our Singapore office is situated, in the heart of a vibrant area filled with cafés, restaurants, and convenient access to public transport. EEO Statement Cision is an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals and will take steps to assure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact ... Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process. #J-18808-Ljbffr