Guest Service Officer

Vor 3 Tagen

City of Brisbane, Österreich Hyatt Hotels Corporation Vollzeit

At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Guest Service Agent – Full Time & Part Time Answer and direct guest inquiries via phone, email and internal systems. Manage guest requests and complaints in a proactive and professional manner. Coordinate communication between various hotel departments to ensure smooth operations. Ensure all communication channels are covered during shifts (e.g. phone, email, guest messaging systems). Assist in guest check‑ins, check‑outs and reservations as needed. Provide exceptional customer service to all guests, always maintaining a friendly, helpful manner. Assist guests with general enquiries. The Person Previous experience in guest services, hotel front desk or customer support (preferably in hotels). Excellent verbal and written communication skills. Strong multitasking, problem‑solving and organisational skills. Ability to remain calm under pressure and handle guest concerns with professionalism. Flexible availability, including weekends, evenings and holidays. A positive, energetic attitude with a passion for hospitality. Unrestricted working rights in Australia. Previous experience with Opera is advantageous. Manual driver’s licence highly desirable. The Perks Complimentary accommodation at Hyatt properties worldwide. Discounted accommodation for associates as well as friends and family. Wellbeing Leave and Paid Parental Leave. Complimentary Headspace membership for Hyatt associates. Complimentary Employee Assistance Programme available for colleagues and immediate family. Learning and development opportunities. Access to hotel gym facilities. 10% discount with NIB Health insurance. Uniform dry‑cleaning service. A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces. Come join our hotels in a journey of making travel more human, connected and sustainable. Here, everyone’s role matters and your individuality is celebrated. Our values – Empathy, Integrity, Respect, Inclusion, Wellbeing and Experimentation – are at the core of what we do. Our family atmosphere keeps our associates highly engaged. To explore how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. Ideally, a relevant degree or diploma in Hospitality or Tourism Management. Minimum 2 years of work experience in hotel operations. Good customer service, communication and interpersonal skills are a must. #J-18808-Ljbffr

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