Senior Manager Home Lending

vor 2 Wochen


City of Melbourne, Österreich Commonwealth Bank Vollzeit

Join to apply for the Senior Manager Home Lending role at Commonwealth Bank 5 days ago Be among the first 25 applicants Leading the home lending acquisition call centre provides leadership expertise in a growing acquisition channel. Market‑leading call centre capability and transformation agenda thrive in a flexible hybrid working environment. About the Role As Senior Manager, Home Lending Acquisition , you’ll lead the Melbourne call centre function, guiding Team Managers and their lenders to deliver sustainable business outcomes while fostering a culture where people thrive and customers feel valued. Key Responsibilities Lead a high‑performing team of lenders across Victoria and Tasmania in a fast‑paced inbound call centre environment. Inspire and empower leaders to achieve their best and foster a culture of collaboration and excellence. Drive meaningful outcomes by leading strategic initiatives across a national agenda. Shape the future of lending, balancing operational performance with a strong commitment to people and customers. Provide strategic direction and leadership to Team Managers, ensuring alignment with business goals and customer expectations. Effectively manage people‑related matters, ensuring coaching activities are undertaken consistently and effectively. Monitor and drive performance across teams, ensuring KPIs and service standards are met or exceeded. Read, interpret, and evaluate various government legislation to mitigate lending risks, ensuring adherence to regulatory requirements and internal policies through regular quality monitoring and coaching. Support change initiatives and drive continuous improvement within your team to help achieve strategic priorities and business goals. Collaborate with cross‑functional teams including Product, Technology, and Operations to enhance the digital lending experience. About You Proven ability to manage and lead large teams (50+), with strong coaching, leadership, and people‑management skills. You know how to drive performance in a lending acquisition business. Domain expertise in home lending leadership, ideally in a call centre environment. Ability to analyse market insights to formulate strategic lending direction and effectively manage a lending pipeline. Thrives in busy, commercial, and highly regulated environments, confident navigating ambiguity and change. Customer‑focused, collaborative, and a confident problem‑solver. Strong stakeholder‑management skills and understanding of shared success. Leads with empathy and purpose, fostering a culture of innovation and continuous improvement. Benefits Referrals increase your chances of interviewing at Commonwealth Bank by 2x. Get notified about new Loan Manager jobs in Melbourne, Victoria, Australia . Employment Type Full‑time Seniority Level Director Job Function Finance and Sales Advertising End Date: 08/12/2025 Legal We’re committed to providing equal employment opportunities. Commonwealth Bank is an equal opportunity employer and welcomes all qualified applicants. #J-18808-Ljbffr



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