Service Desk Engineer
vor 2 Wochen
We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offer advice to solve them. You must have an excellent technical knowledge preferably with a basic understanding of multiple solutions such as Unified Communications, Network, Telephony and Cloud with the ability to communicate effectively to understand the problem, troubleshoot and articulate updates clearly to the business and the client through to resolution. You must be highly customer-oriented. We sincerely believe that people are our best asset and to fulfill our vision, we need our team to operate with passion, recognising the reality while also striving to be the change we want to see. Your responsibilities will include : Serve as the first point of contact for customers seeking assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team Identify and suggest possible improvements on procedures Key requirements : Proven experience as a help desk technician or in another equivalent customer support role Experience with Active Directory, ServiceNow and Citrix Tech savvy with working knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications and Cloud Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills, written and verbal Customer-oriented, able to work autonomously and under pressure #J-18808-Ljbffr
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Service Desk Engineer
vor 2 Wochen
Newcastle City Council, Österreich Bendigo Advertiser VollzeitJoin to apply for the Service Desk Engineer - Newcastle role at Bendigo Advertiser . We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. You must have excellent technical knowledge, preferably with a...
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Service Desk Engineer
vor 2 Wochen
Newcastle City Council, Österreich Nexon Asia Pacific Vollzeit4 days ago Be among the first 25 applicants We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offer advice to solve them. You must have an excellent technical knowledge preferably with a basic understanding of multiple solutions...
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SERVICE DESK ENGINEER
Vor 7 Tagen
Council of the City of Sydney, Österreich LIMELIGHT PEOPLE VollzeitHybrid Work Model Excellent Career Path Close to transport One of our clients who are a fast growing Managed Service Provider (MSP) are growing and looking add a new member to their Service Desk Team. Due to this, we are looking for a Service Desk Engineer with solid Level 2 Support experience to join on a full time basis. The MSP provide a range of cloud...
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Service Desk Engineer
vor 3 Wochen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitService Desk Engineer - Sydney Join to apply for the Service Desk Engineer - Sydney role at Nexon Asia Pacific. We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. Must have excellent technical...
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Service Desk Engineer
Vor 5 Tagen
Council of the City of Sydney, Österreich Platinum Technology VollzeitAs a Service Desk Engineer at Platinum Technology, you'll be the communication superhero our clients rely on. We're seeking individuals with excellent communication skills, a customer‑centric mindset, and empathy towards our clients. While desktop support experience is necessary, we value candidates eager to learn about Cloud, Security, Networking, and...
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Hybrid Service Desk Engineer — Growth
Vor 7 Tagen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitA leading IT service provider in Sydney is seeking a Service Desk Engineer to provide technical assistance to clients. This hybrid role includes responsibilities such as troubleshooting technical issues and ensuring excellent customer service. The ideal candidate has experience in help desk support and possesses strong communication skills. Join a company...
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Level 1 Service Desk Engineer
vor 4 Wochen
City of Brisbane, Österreich Citation Group ?? VollzeitJoin to apply for the Level 1 Service Desk Engineer role at Citation Group
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Service Desk Analyst
vor 4 Wochen
Newcastle City Council, Österreich Randstad VollzeitKickstart Your Tech Career as a Service Desk Analyst! | Newcastle Are you passionate about ICT support and delivering exceptional customer service? We are seeking a motivated individual to join our clients team in Newcastle as a Service Desk Analyst! This is your chance to be the crucial first point of contact, resolving technical issues and connecting...
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Level 2 Service Desk Engineer
Vor 7 Tagen
Council of the City of Sydney, Österreich efex VollzeitLevel 2 Service Desk Engineer Join the Level 2 Service Desk Engineer role at efex . At efex, no two days are the same. You’ll work across a variety of client environments, get hands‑on with cutting‑edge technologies, and be backed by a down‑to‑earth team that genuinely wants you to succeed. Who We Are With over 20 local branches supported by a...
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Service Desk Engineer
Vor 5 Tagen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitJoin to apply for the Service Desk Engineer - Sydney role at Nexon Asia Pacific We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. You must have an excellent technical knowledge, preferably with a...
