Digital Project Manager

Neighbourhood Digital Agency – Teneriffe QLD This role is based in our office in Teneriffe, Brisbane, Australia. We are looking for someone who values in‑office collaboration, as it plays a key role in fostering our team's culture and creativity. Looking for a digital strategy role that spans the globe? Join Neighbourhood, Australia's #1 Diamond HubSpot Partner, working on exciting projects in Australia, Europe, America, Hong Kong, and Singapore We focus on humanising sales and marketing experiences for companies globally, so you'll have the opportunity to make a real impact. We're also leaning hard into AI – experimenting with tools like Abacus.AI, HubSpot AI, and automation platforms to help our clients (and ourselves) work smarter, not harder. You don't need to be an AI engineer, but you should be excited to explore, test, and apply AI in practical ways. As a Digital Project Manager, you'll take on new challenges every day, onboarding clients to HubSpot, implementing sales processes and automation, and developing customer journey mapping. Working alongside our talented design and development teams, you'll help build amazing user experiences and websites using HubSpot CMS. With your project management skills and effective communication, you'll keep clients informed and engaged every step of the way. So, if you're looking for a fast‑paced, exciting role with a global focus, Neighbourhood is the perfect fit for you While the skills and requirements listed below are super important, a very big focus for our company is culture, so hiring the right people is just as (if not more) important to us. We get the work done and have a great time doing it – we want someone who can join the fun while producing amazing work What do we actually do at Neighbourhood? Neighbourhood is a full-service digital agency that helps our clients to work smarter, automate their processes and grow their businesses. This can run the gamut from migrating them to better software to building a brand new website or fleshing out their business support channels. We help however we can, and are constantly on the lookout for new value to bring. Increasingly, that includes using AI and automation to remove friction, surface better insights, and free our clients (and team) up to focus on the work humans do best. Our services CRM and Marketing Software Implementation Growth Strategy and Planning HubSpot Onboarding, Setup and Management Website Design & Development Complex Reporting of Marketing & Sales Metrics What will you be doing at Neighbourhood? At Neighbourhood, a Digital Project Manager is also the one doing the work so that every day can bring something new. Day-to-day tasks HubSpot Onboard new clients to HubSpot – follow our internal process with education and implementation. Implement sales processes and automation to help the clients' staff with their sales process. Creation of reporting for Marketing, Sales & Service. Development of customer journey mapping (using Miro) and implementation. Training and Education on the HubSpot Platform. Website Development Wireframing in Miro based on the client's requirements. Working with our design team to create amazing user experiences. Working with our development team to help build out the websites (mostly with HubSpot CMS). Sometimes working with our dev team on complex API projects. Project Management Work, plan and manage in ClickUp. Communication via Slack, email and video with our clients. Internal and external reporting (we use Databox). Explore and test AI tools (e.g. AbacusAI, HubSpot AI, content and automation tools) to improve how we deliver projects and support clients. Identify opportunities to use AI to streamline workflows, reporting, and customer journeys – both internally and for clients. Collaborate with the team to turn "we're stuck" moments into AI-powered experiments and solutions. Help educate clients on practical, ethical ways they can adopt AI in their sales, marketing and service processes. New hires are trained before being assigned clients, though we expect you'll bring some experience and know-how with you through the door. Who are we looking for? We want engaged, curious problem‑solvers that our clients can rely on to build something awesome and effective. If you are someone who accepts satisfaction, then you might not be what we're looking for. You're excited by the possibilities of AI and automation, and you're keen to use them in smart, human‑centred ways for our clients. Desired qualities Critical thinker who gets a kick out of solving problems. Team player. Excellent time‑management skills. Exceptional interpersonal communication skills. Minimum 2+ years of experience with any CRM – HubSpot preferred. Ability to multitask and manage conflicting priorities and strict project timelines. In‑depth knowledge of online marketing tools and technology. Qualifications Strong understanding of online CRM, Marketing and Sales tools. Experience in project and account management. Bachelor's degree in Marketing / Business or related field (preferred but not essential). What's in it for you? Ask anyone in the Neighbourhood office and they'll tell you that it's a pretty amazing office to work in… perks include: Work for a company that genuinely wants their staff to be happy. Paid company retreats each year with the team. Gain experience with Australia's #1 HubSpot's Diamond Agency (right here in Brisbane). Be part of a family of coworkers who are passionate about what they do and have a great time doing it. Work with exciting international and national leading brands. Free coffee, snacks, Red Bull, Beer & Wine / Vodka on tap. Flexible Fridays – Full‑day or half‑day Fridays, take your pick. Office dogs on a regular basis, bring your own if they like attention How to apply Video Introduction (Required) Please submit a single 3‑minute video with your application. We care about presence, taste, and how you think – no resume recap, no role‑play. Speak to the camera, one take, keep it human. Prompts (answer all four) Origin with a twist: What's the non‑obvious moment that shaped how you think or solve problems, and what changed in your approach after it? Taste and judgement: Show us an everyday thing you think is overrated and what you'd do instead. Why does your take matter? Change your mind: Describe a time you were sure about something and later flipped your view. What convinced you? Energy check: What do teammates say improves when you're in the room? Give a concrete example of how you do that. Length: Max 3 minutes. Style: Be yourself. No slides. Phone video is fine. Submission Include an unlisted YouTube or Vimeo link titled "FirstName LastName - DPM Video" in your application – add the "Write Cover Letter" option when applying and just share your link. Important Applications without this video will not be considered. If omitted, you may be asked to submit one before progressing. Be careful — don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr