Client Engagement Hub Coordinator

Nextt has a NEW ROLE as a Client Engagement Hub Coordinator to join our centralised Client Engagement team – the engine room behind a seamless, high-quality experience for every client who enters our service. Why This Role Matters As a Client Engagement Hub Coordinator you will manage a rotating set of workflows, support client onboarding, carry out portfolio caretaking, coordinate recruitment activities, and ensure every enquiry is moved forward with accuracy, speed, and care. You’ll work across inbound and outbound channels, triaging enquiries, progressing leads, reviewing documentation, and ensuring every task is completed within our service expectations. Why Join Us? Nextt is one of Australia’s leading disability service providers. Our Client Engagement Hub supports national operations, drives exceptional client experience, and ensures our clients receive the right support at the right time. Be part of a passionate team that truly makes a difference Enjoy career growth opportunities in a fast‑growing, values‑driven organisation Ongoing training, development, and support – we want you to thrive A workplace that listens to your ideas, celebrates wins, and has your back Hybrid workplace (3 days in office, 2 days from home) What You’ll Be Doing Respond to enquiries from clients and referral partners via phone, email, and web Progress new leads, schedule intake meetings, and support onboarding Manage multiple workflows simultaneously and complete tasks within SLAs Conduct portfolio health checks, incidents follow‑ups, and documentation reviews Use trackers, CRM systems, and SOPs confidently (Salesforce and Carelink advantageous) Support recruitment activities and be the key contact for allocated staff Gather information, clarify expectations, and follow up shift notes Maintain high data accuracy across all platforms Contribute to process improvement and workflow efficiency Who We’re Looking For You are a natural organiser with strong planning and coordination skills. You thrive in environments where the pace is fast and expectations are clear. What You Bring Agile & Comfortable With Change Confident Communication Problem Solving & Critical Thinking Efficiency & Process Mindset Customer Service Accountability & Ownership Experience & Skills Experience in contact centers, centralised operations, intake teams, health service admin or similar workflow‑driven environments. Strong Workflow & Task Management Proven ability to manage competing workflows High accuracy, strong follow‑through, and excellent organisation Comfortable working in fortnightly workflow rotations based on demand Confident system user with tracker, CRM, and SOP discipline Can pivot quickly as demand shifts Thrives in a dynamic, structured and centralised operations environment Clear, professional communication with internal teams Comfortable being the key point of contact for allocated staff Able to explain tasks, clarify expectations, and chase required information Knows when and how to escale Supports staff without taking on line‑management responsibilities Spot missing information early Identifies risks and troubleshoots onboarding issues Makes sound decisions and escalates at the right time Loves structure, checklists, and SOPs Looks for ways to streamline processes and reduce duplication Helps maintain consistent, high‑quality workflow standards Understands what good service looks like in disability and NDIS settings Professional and responsive with families, internal teams, and referral partners Gets things done and takes responsibility for outcomes Strong follow‑up, follow‑through, and commitment to timely completion Apply Today Got questions? Reach out to Christina Katopodis, our Corporate Recruitment Partner at Nextt is an inclusive employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr