Individual Giving Coordinator

About the role The Shepherd Centre is looking to grow its fundraising income from both organisations and individuals within the wider community. This is a permanent full-time (38 hours per week) opportunity. Actual working days can be negotiated with the successful candidate. The Individual Giving Coordinator will coordinate and enhance TSC’s regular giving and direct marketing efforts. You will oversee the annual campaigns, maintain donor relationships, and develop and evaluate supporter journeys. Your role includes coordinating acquisition and retention campaigns across various channels, creating compelling collateral, and managing decline processes to reduce attrition. In direct marketing, you will implement multi‑channel campaigns, manage the entire campaign lifecycle, and collaborate with the Clinical team for impactful stories. Additionally, you will assist with donation processing during busy periods, collaborate with the fundraising team to achieve targets, and foster a strong fundraising culture driven by best practices and data insights. Day to day, you will be involved in tasks such as: Deliver regular giving campaigns, including EOFY, acquisition, retention, donor journeys and decline management across channels such as email, mail, telemarketing, DRTV and social. Manage and nurture regular giving donor relationships and support the development of fundraising collateral. Coordinate multi‑channel direct marketing appeals (mail, phone, email, SMS, social), including briefing, creative development, data review, budgeting and reporting. Collaborate with copywriters, designers and clinical teams to produce compelling campaigns and case studies. Respond to donor enquiries and support post‑campaign analysis and supporter journey development. Provide support with donation processing during peak periods and contribute to broader fundraising initiatives and team targets. Support a strong, data‑driven fundraising culture and undertake additional tasks as required. About You The successful candidate for this role will ideally have: At least 2 years’ experience in an administrative role. Excellent relationship‑building skills. Highly organised with strong attention to detail. Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint) and ability to use the Internet to obtain data and reference material. Proven project management skills and ability to remain calm under pressure. Ability to work independently as well as within a team environment. Fundraising experience desired but not essential. Demonstrate an interest in growing your knowledge of best practice fundraising across acquisition and retention. Well‑developed spoken, written, and interpersonal skills. Willingness to obtain a Working with Children and NDIS Worker Check. Full working rights to work in Australia. Why join The Shepherd Centre? We don’t just profess our values, we truly practice them through the work that each and every one of us performs each day. We act and communicate with Compassion and Integrity in everything we do. We strive to Empower everyone we meet – our children, families and stakeholders. We foster Innovation – committed to finding better ways of doing things, through evidence‑based practice. And finally, we support our people to be Courageous and harness their Creativity to unlock potential, enable progress and create new opportunities. We support our people to have a great work‑life balance and offer competitive benefits including: Competitive salary with not‑for‑profit salary packaging – claim up to $15,900 of your salary tax‑free per year + meal entertainment expenses up to $2,650 per year. Flexible work hours, including options to work some days from home/remotely. Option to work a 9‑day fortnight if preferred. A full Christmas and New Year shutdown period to recharge. Excellent internal professional and career development opportunities. A supportive and collaborative work environment. A family‑friendly and professional company culture. Free confidential access to Employee Assistance Program. How to Apply Please submit your resume and cover letter, addressing how you meet the key requirements of the role. Closing date is Friday 9th January 2026. We encourage you to apply as soon as possible, as we will be actively shortlisting applications as they are received. As such, this position may be filled prior to the closing date. If you have any questions about the role or require any reasonable adjustments to enable you to equitably participate in the recruitment process, please contact *******@shepherdcentre.org.au. Equal Opportunity The Shepherd Centre is an equal opportunity employer and we are committed to providing a work environment that embraces and values diversity and inclusion. Please let us know if you have any support or access requirements at the time of your application. #J-18808-Ljbffr