Manager ICT Infrastructure, Clerk Grade 9/10

Recruitment Officer @ NSW State Emergency Service | Recruitment Work in a volunteer-based agency supporting communities of NSW Join a high-performing friendly team Full time ongoing role opportunity Location: Wollongong with the opportunity to enjoy a hybrid working arrangement About the opportunity As Manager ICT Infrastructure, you will lead and oversee the operational management of all NSW SES ICT infrastructure, including desktops, MFDs, network, cloud, and server operations, to deliver secure, reliable and high performing services. You will manage skilled technical teams while also acting as a partner to the business. The role promotes collaboration with other ICT units and business stakeholders to ensure NSW SES infrastructure supports digital transformation and build an IT environment that is not just stable, but also innovative and future focused. About the NSW SES Our Mission: NSW SES saving lives and creating safer communities. Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response. The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well-trained in the wide variety of roles they perform. With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here. About you Proven experience leading a technical team in the management of networks, servers, and end-user devices Demonstrated experience managing and supporting hybrid and public cloud environments. Familiarity in Microsoft Azure and Microsoft 365 is desirable Demonstrated experience overseeing core infrastructure operations Expertise in managing service delivery processes, including technical escalations, asset lifecycle and technical documents Knowledge of cyber security and compliance requirements (such as patching and asset management) Excellent communication and stakeholder management skills, with the ability to contribute to projects and procurement Strong familiarity with modern workplace environments, and hands‑on experience with Microsoft Intune and Azure AD (desirable) Relevant tertiary qualifications and/or equivalent experience What we can offer you You will enjoy a 35‑hour work week, with the potential for flexible work arrangements such as a nine‑day fortnight or a four‑day work week depending on the requirements of the role and operational needs You can enjoy a hybrid work environment, time in the office and time working from home Attractive salary range of $129,464 to $142,665 plus 12% superannuation and leave loading Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities, and you can be an important part of our work We have attractive leave entitlements including parental, sick, flex and recreation leave We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include: Fitness Passport LinkedIn Learning Member Assist Program for free confidential counseling support Flu vaccine program You Belong Here We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact for confidential advice on options How to apply Your application should include as separate attachments: - A cover letter (maximum of two pages) briefly responding to the essential requirements and outlining your skills and suitability to the role. - Responses to each of the targeted questions (maximum of one page per answer); and - An up-to-date resume of no more than five pages detailing your skills and experience relevant to the role. Targeted Questions Describe a time when you led a complex network upgrade or transformation across a multi‑site environment. What challenges did you encounter, and how did you ensure continuity of services and minimal operational disruption? Can you provide an example where you modernised or improved an organisation’s infrastructure through hybrid/public cloud services? What approach did you take to architecture, security, and migration, and what were the outcomes? If you want to know more about this opportunity, please contact Raymond Fitch at or 0432 246 428. The role description is available here. Applications close: Wednesday, 3rd December 2025 at 11:55pm. The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly. #J-18808-Ljbffr