Senior Project Officer Business Improvement

vor 2 Wochen

Newcastle City Council, Österreich Department of Industry Vollzeit

Senior Project Officer Business Improvement Internal Expressions of InterestTemporary Full Time Opportunity up from 10 November to 6 May 2026Nowra Newcastle or Dubbo (flexible by negotiation) Salary ranges from $129,464 to $142,665 super Are you passionate about driving customer-focused transformation Crown Lands is seeking a Senior Project Officer Business Improvement to lead key initiatives that shape the future of customer service across NSW. You’re a strategic thinker who thrives in complex environments and brings clarity, innovation and drive to every challenge. About you Strategic Driver : You understand how to align initiatives with broader business goals and deliver measurable outcomes. Customer Champion : You’re passionate about improving customer experience and know how to turn feedback into action. Collaborative Leader : You build trust across teams and stakeholders fostering a culture of continuous improvement. Resilient and Focused : You manage competing priorities with confidence and keep projects on track under pressure. Benefits of Working with Us Impactful Work : Lead initiatives that shape how we serve our communities. Supportive Culture : Join a team that values collaboration, innovation and your unique contribution. Professional Growth : Access opportunities for learning and career development. Innovation-Driven : Be at the forefront of smarter, more responsive service delivery. Key Initiatives You’ll Drive Customer Enquiry Management Pilot – Streamlining how we respond to our community. Customer Survey – Capturing insights that drive service excellence. Customer Experience Measurement Framework & Dashboard – Turning data into action. Customer Service Capability Framework – Building a skilled responsive workforce. Essential requirements of the role Current drivers license and willingness to travel Key Skills Business Intelligence Children Activity Business Analysis Corporate Sales ABB Corporate Development Employment Type: Full-Time Experience: years Vacancy: 1 Applications close 11:55pm 27 October 2025 Should you require further information about the role please contact Melinda Ellis A / Manager Customer Service via or on. For more information about the role click here : Senior Project Officer Business Improvement Join us If excited by the information above we look forward to receiving your application including a copy of your resume and a 1-page cover letter expressing your interest and suitability for the role. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process ensuring that you have every opportunity to showcase your talent skills and potential. Contact the Talent Team via or (02) - HR Support option 3 DPHI People Advisory option 1 option 1 and reference Request an Adjustment - Job Title and Reference Number. Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathway team for a yarn #J-18808-Ljbffr

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