Engagement and Events Coordinator

Aged Care Quality and Safety Commission – Hobart TAS About the Aged Care Quality and Safety Commission The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities. It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website About the Team The Engagement and Events team advises and supports business areas across the Commission on a range of stakeholder engagement activities and outcomes. We coordinate consultation activities to inform Commission service design, product development and continuous improvement. The team oversees the Consumers and Families panel and the Providers and Worker panel and coordinates the Commission’s participation in key sector events and meetings. We also identify and support opportunities for external engagement, including event booths and executive presentations, to strengthen relationships across the aged care sector. About the Role This role offers an exciting opportunity to support the Engagement and Events team in the planning and coordination of engagement initiatives across the aged care sector. You will assist with the logistical, administrative and coordination aspects of work involving the Consumers and Families panel and the Provider and Workers panel. Your work will support business teams to deliver and facilitate meaningful engagement with panel members. You will also provide high-level administrative support to assist with managing the Commission’s participation in sector events. With an agile and collaborative approach, you’ll be curious to understand what is happening across the aged care sector and contribute to the Commission’s vision to protect and improve the safety, health, wellbeing and quality of life for people receiving aged care services. Position Duties Support coordination of engagement activities with the Consumers and Families panel and Provider and Workers panel. This includes scheduling activities, maintaining records, analysis and communicating with panel members. Event management support including creating event briefs, managing the Commission’s event kits, organising travel and assisting with seeking suitable representatives to attend events. Administrative duties including managing team group inboxes and tracking requests to help resolve issues or escalate where needed. Analysis of attendance, themes and feedback from engagement activities and use this intelligence to feed into Stakeholder Engagement work plans. Support development of workflow and process documentation to streamline the way we manage engagement and event attendance requests. Apply a continuous improvement lens to all engagement activities. Position Eligibility Requirements (Selection Criteria) To be successful in this role you will need to demonstrate the following: Experience providing high quality administrative support. Excellent organisational skills and the demonstrated ability to self-manage multiple competing priorities whilst working to tight deadlines. Strong relationship management skills and the ability to positively engage with stakeholders, especially through virtual relationships. Knowledge of government processes and procedures, including stakeholder engagement functions. Ability to work independently as well as collaboratively as part of a virtual team environment to achieve high quality outcomes. Excellent written and oral communication skills and demonstrated ability to communicate information coherently and concisely. Strong data literacy and reporting skills, including high level Microsoft word and excel skills. Excellent analytical skills and a keen eye for continuous improvement. Understanding of the Australian aged care system. Understanding of best practice stakeholder engagement. Position Notes Salary offered will be between $86,204 - $93,226 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid. Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months. Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies. In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV. Please complete the application and submit by 11:30pm, Thursday 11 December AEDT. Please contact our recruitment team on 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the roles can be directed to Alison Tessier by emailing **************@agedcarequality.gov.au with Position title in the subject line. Diversity and Inclusion The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email ***********@agedcarequality.gov.au if you need any adjustments made. Further information: For further information about the Quality Commission, office locations and other related resources, please visit For more information on the Australian Public Service, please visit and #J-18808-Ljbffr