Business Centre Manager

CreativeCubes.Co is a leading provider of coworking spaces, renowned for reimagining member experiences and setting new standards in service and hospitality. We are disruptors in the office space industry, offering vibrant, community-driven environments where businesses thrive. At CreativeCubes.Co, we are committed to delivering impeccable customer service and fostering a culture that inspires collaboration, innovation, and growth. Join us and be part of a dynamic team transforming how people work Organisation Relationships & Community Development Collaborate with the Centre Team Members and management to align with the Company’s policies and procedures and ensure objectives are understood and implemented. Promote awareness of the facilities within the Community. Cultivate a strong sense of Community within the Centre where clients are introduced to others to create effective workplace relationships and ensure a positive working atmosphere. Maintain the Community Boards/screens, hosting regular morning teas, networking functions and regular ‘wine downs’. Take appropriate, effective corrective action to address and prevent the recurrence of any complaints and non-conformances. Responsibilities Manage all daily requirements, including the centre's opening and closing, Member requirements, sales leads, renewals, meeting room bookings, and mail distribution when required. Work with the centre team to facilitate internal/external event promotions. Attend to sales leads and meeting room enquiries from start to finish, following company processes and liaising with all departments to ensure a favourable client experience and outcome. This also includes the input and maintenance of these enquiries in HubSpot. Ensure centres are adequately staffed and ‘run’ with cover for staff absences, ensuring arrangements are made and communicated to the relevant parties. Ensure that your centre reaches the monthly profit goals set in the budget. Ensure effective communication between all team members, enabling the staff to provide high-standard customer service to our clients efficiently. Manage the efficient set‑up and ‘onboarding’ of all new clients (e.g., office set up, inductions, allocation of phone extension, updating of applicable registers, notifying staff) based on current policies and procedures. Manage all aspects of invoicing for your centre, and debt collection for your centre. Prepare weekly reports for Management, such as sales/occupancy reports, variable reports, and a meeting room cluster report. Profit and Loss Review for your centres every month. Ensure all Team Members are trained and inducted into the centre per current procedures. Sales and Leasing Touring and follow-up of potential clients at each assigned location. Prepare and follow up on all proposals sent per current processes. Liaise with the Sales Area Director on all tours and enquiries. Maintenance Responsible for maintaining your assigned centre/s (i.e., daily cleanliness of the facility, such as lights, cleaning, carpets, walls, and general presentation). Manage all other maintenance requests for the centre to ensure that it is always kept in excellent condition. Networking Hosting weekly afternoon drinks and regular networking events for clients in your assigned Centre locations per the schedule agreed upon with the Area Sales Manager. Other Any other duties reasonably requested in line with any of the above. Application Questions Do you have credit collections experience? Do you have lead generation experience? Do you have customer service experience? How many years' experience do you have as a Business Centre Manager? Which of the following statements best describes your right to work in Australia? Do you have experience in a sales role? What's your expected annual base salary? How much notice are you required to give your current employer? #J-18808-Ljbffr