Trainee IT Helpdesk Support Officer

vor 2 Wochen

Central Coast Council, Österreich CCGT Central Coast Group Training Vollzeit

Full time No experience required 17d ago , from CCGT Central Coast Group Training Are you ready to design a future you'll love? Kickstart your career with Central Coast Group Training – the Coast’s leading employer of Apprentices and Trainees for over 40 years WHO YOU’LL BE WORKING WITH... Our Host Employer is a well-established educational institution located on the Central Coast, known for its use of cutting‑edge technology and a strong culture of learning and development. With over 150 staff and a dedicated IT department, they are now seeking a motivated Trainee IT Help Desk Support Officer to join their friendly and professional team. This is an incredible opportunity to gain experience supporting a large user base in a dynamic school environment while developing your skills across a broad range of IT tools and systems. WHAT YOU’LL NEED… A genuine interest in IT and problem solving Strong communication and interpersonal skills A proactive and organised approach to tasks Ability to work well in a team environment High attention to detail and willingness to learn A current Working with Children Check (or willingness to obtain) A National Police Check WHAT YOU’LL BE DOING… Working full‑time, Monday to Friday, 7:30am to 3:30pm, your responsibilities will include but not be limited to: Providing Level 1 and Level 2 IT support to over 1,000 users Supporting hardware such as desktops, laptops, printers, projectors and phones Logging and resolving help‑desk requests from staff, students, and parents Supporting and troubleshooting Microsoft 365 applications (Word, Excel, Outlook etc.) Assisting with student laptop program repairs and audits Helping manage user accounts and device setup Assisting with the rollout of new devices and maintaining IT asset records Supporting mobile devices including Apple iOS and Android phones and tablets Liaising with vendors for hardware repairs Participating in regular mentoring and skill‑building sessions As part of this traineeship, you will be PAID to study a Certificate III in Information Technology through on‑the‑job training over a period of 24 months. WHAT’S IN IT FOR YOU? Full‑time paid role while you gain hands‑on experience A nationally recognised qualification in Information Technology Exposure to real systems, software, and support processes Learn from a supportive and experienced IT team Great professional development and access to leading technology A potential long‑term career pathway in IT support If you're tech‑savvy, curious, and ready to launch your IT career, click the APPLY NOW button to submit your application and take the first step towards your future in Information Technology #J-18808-Ljbffr

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