Claims Treatment Specialist

Claims Treatment Specialist (Physiotherapy) EML Group Newcastle, New South Wales, Australia EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return‑to‑work journey. We continue to experience growth and now have over 4,000 dedicated employees . We foster a learning culture that allows us to continually invest in our employees, ensuring a long‑term career at EML. The Opportunity As part of our diverse team based in Sydney or Newcastle , you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. In the Claims Treatment Specialist – Physiotherapist role, you will utilise your clinical expertise to review the effectiveness of Worker’s physiotherapy treatment in line with SIRA’s Clinical Framework of the Delivery of Health Services. You will support claims teams by ensuring the right questions are considered in the approval of Allied Health Treatment Requests (AHTRs). You will oversee physiotherapy treatment progress and provide guidance to build the capability of operational team members, helping them better assess and manage physiotherapy treatment. The role also entails communicating and negotiating with treating physiotherapists to address injury recovery and treatment plans and educate them on completing AHTRs. This dynamic role requires someone who is adaptable and can identify opportunities for continuous improvement. This is a full‑time, 10‑month contract position based in the Sydney or Newcastle office, with work‑from‑home flexibility (up to 3 days per week) considered from month three, subject to performance and approval. Your Responsibilities Develop and implement strategies to optimise treatment management processes and outcomes. Assess Allied Health Treatment Requests to support worker recovery in line with SIRA’s Clinical Framework. Conduct file reviews and provide clinical opinions on treatment strategies, reviewing medical records and other relevant information. Liaise and negotiate with treating providers, doctors, specialists, and allied health professionals to facilitate treatment upgrades and manage treatment modalities. Identify the need for and refer to external services such as Independent Physiotherapy Consultants or Independent Medical Examinations. Educate and train injured workers, employers, and operational team members on medical issues, best practices, and negotiation techniques related to workers’ compensation claims. About You Bachelor’s degree in Physiotherapy. Current AHPRA registration. Demonstrated experience (3+ years) in clinical physiotherapy practice, with a strong focus on musculoskeletal injuries. Well established knowledge of disability and injury management best practice. Comprehensive understanding and demonstrated experience working in the personal injury industry, ideally with experience in workers’ compensation insurance and legislation. Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with stakeholders at all levels. Excellent proficiency in Microsoft Office suite. If you’re interested in applying, please submit your CV along with a cover letter outlining your relevant experience and motivation for the role. What We Offer EML is an equal‑opportunity employer. We stand together as equals and celebrate diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. We provide career opportunities and great employee benefits, including: A vibrant, collaborative innovative team culture. Flexibility with the opportunity to WFH once fully trained. A corporate wellbeing program with discounted health insurance and gym membership. Access to discounts at over 350 retailers through our Rewards Hub programme. Entitlement to an annual tenure and performance‑based recognition reward. Comprehensive learning and development support. Company‑wide events to celebrate success. Quarterly Reward and Recognition Awards. Up to 16 weeks paid parental leave, plus super. We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. #J-18808-Ljbffr