Pathways Coordinator

Customer Service, Shelter and Animal Attendant Pathways Coordinator – Full time, fixed term About us: At The Lost Dogs’ Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of around 18,000 lost and abandoned dogs and cats every year. Beyond caring for animals, we are dedicated to providing diverse animal welfare and community programs, all aimed at giving animals the best chance of a happy and healthy life. Our mission is upheld by passionate individuals who embody a profound affinity for animals, community, and advocacy. About the role: Each year The Lost Dogs’ Home relies on our wonderful network of foster carers to provide a temporary, loving home for thousands of animals who are recovering from surgery, undergoing behaviour training, too young for adoption, or need some extra TLC outside of the busy shelter environment. The Lost Dogs’ Home also works in close partnership with multiple different rescue groups who help to rehome shelter animals that may not be suitable for adoption. To support our Pathways program, we require a Part Time Pathways Coordinator who will be responsible for coordinating foster and rescue placements for our shelter animals to help them have a break from the shelter environment. You will be working alongside a tight‑knit team of experienced animal welfare professionals, and you will be supported by the Pathways Team Leader. As a Pathways Coordinator, you will have a great sense of job satisfaction knowing that you are contributing to improving the welfare of lost and abandoned animals each day in this busy role. A typical day will see you fulfilling the following duties: Liaising with our vet team to schedule consults, surgery appointments and medical advice Coordinate and facilitate rescue and foster handover appointments Providing excellent customer service to foster carers and rescue organisations Responding to foster enquiries by phone, email, Facebook and face‑to‑face Recruiting foster carers and rescue groups Assist with training and inducting new foster carers About you: Our ideal candidate will have a good understanding of animal welfare and veterinary services and can demonstrate strong customer services skills and emotional intelligence. You will be open to a flexible schedule including weekend work, and picking up additional hours where needed, as well as open to travelling and working across both our Cranbourne and North Melbourne sites. You will be excited to contribute to the positive pathways of our shelter animals and be willing to spend your day amongst some furry friends. In addition, we are also looking for someone who possesses the following skills and attributes: Certificate II in Animal Studies or equivalent (desirable) Experience in animal welfare (desirable, but not essential) Excellent verbal and written communication skills Emotional maturity and resilience Sound understanding and consideration of animal welfare ethics What we can offer you: A purposeful animal welfare career Fantastic career development and opportunities Discounts at our general practice clinic, Frank Samways Veterinary Clinic Access to our Employee Assistance Program Access to the Foster Care Program A unique and friendly working environment (surrounded by animals) Rewarding work with animals in need of a forever home If you believe you have the skills and experience to be our next Pathways Coordinator, we would love to hear from you Please ensure you have included a copy of your cover letter and a current resume and hit apply. Please note that applications will be reviewed as they are received, so we encourage you to apply early as the role may close if a suitable candidate is found. Don't miss out—apply today The successful applicant will be required to complete satisfactory background screening checks. The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position. #J-18808-Ljbffr