Customer Success Manager, ANZ

Customer Success Manager, ANZ Join to apply for the Customer Success Manager, ANZ role at Highspot. Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are on a mission to transform the way millions of people work with sales enablement. About the Role We are looking for an experienced Customer Success Manager (CSM) with a technical background to join our International Post‑Sales team and be our founding CSM in our growing Asia Pacific region. What You’ll Do Serve as the primary relationship owner and trusted advisor for a portfolio of APAC customers. Deeply understand customers’ business goals to identify opportunities for expanded value. Manage relationships with key stakeholders across Enablement, Sales, Marketing, Operations, Finance, and IT at all organisational levels. Lead and deliver critical customer milestones, including Mutual Success Plans, Solution Health Reviews, and Strategic Business Reviews. Ensure renewal success, identify expansion opportunities, and mitigate churn risk. Collaborate with customers to create and execute mutual success plans aligned to business outcomes. Analyze your portfolio to identify risks, opportunities, and priorities for maximum impact. Drive customer adoption and engagement to ensure tangible ROI and platform advocacy. Coordinate with internal teams (Deployment Consultants, TAMs, Support, Professional Services) to optimise solutions and resolve challenges. Act as a product expert, providing customers with technical guidance, best practices, and solution advice tailored to their environment. Partner closely with technical stakeholders to support integrations (CRM, SSO, APIs) and optimise platform performance. Proactively identify and troubleshoot technical challenges, ensuring timely and effective resolutions in collaboration with Product & Engineering. Translate customer feedback into actionable insights for internal teams to drive product enhancements. Your Background 3–5 years of experience in Customer Success, preferably with a technical background in SaaS or enterprise software. Proven track record of managing and growing strategic customer relationships and driving measurable business outcomes. Strong technical aptitude and ability to quickly learn and troubleshoot complex systems and integrations. Excellent communication and presentation skills, synthesising complex ideas for technical and non‑technical audiences. Strong project management skills to coordinate multi‑stakeholder engagements and execute success plans. Skilled in consulting with executive and technical stakeholders, aligning product capabilities to business objectives. Ability to thrive in ambiguity, create structure, and drive clarity in a fast‑moving global environment. A collaborator at heart, you bring integrity, curiosity, and a solution‑oriented mindset to every customer interaction. Benefits Competitive compensation including equity. Flexible leave balance. Quarterly recharge Fridays (paid days off for mental health recharge). Holiday week off between Christmas and New Year. Company social events throughout the year. Meaningfully contribute to a compelling vision. Eligibility Checks We carry out various eligibility and background checks, including employment history, education verification, and criminal records check. If you require further information, let us know. Equal Opportunity Statement We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. #J-18808-Ljbffr