Industry Development Specialist

Join Us in Shaping the Gold Coast’s Story At Experience Gold Coast, we’re on a mission to position the Gold Coast as the lifestyle capital of the world. We play a pivotal role in supercharging the city’s visitor economy by unlocking bold outcomes across tourism, events, arts & culture, and education. We believe in inspiring innovation, acting boldly, and doing work that creates real impact for our city and its people. We are currently seeking an Industry Development Specialist to lead and advance initiatives that strengthen the Gold Coast visitor economy. This role plays a central part in building strong relationships with industry partners, driving collaboration, and supporting projects that enhance the visitor experience and foster sustainable economic growth. You will be a trusted partner to both internal teams and external stakeholders, proactively identifying opportunities, sharing insights, supporting the delivery of the Destination Management Plan, and helping to elevate the Gold Coast as a world-class destination. What you’ll do Lead initiatives that drive continuous improvement, capability building, and knowledge sharing across the Gold Coast visitor economy. Serve as the primary contact for industry development programs, maintaining ongoing communication with EGC teams, Industry Partners, RTOs, government agencies, and broader stakeholders. Track, analyse, and report on key performance metrics relating to industry engagement and development initiatives. Stay across emerging travel trends, industry insights, and developments within the wider Regional Tourism Organisation network. Advocate for and support EGC’s Industry Partners in accessing value-adding opportunities that contribute to sector growth. Champion sustainable tourism practices, collaborating on initiatives that minimise environmental impact and support local communities and cultural heritage. Provide regular industry development updates to members, partners, and internal stakeholders. Work collaboratively across EGC to ensure strategic alignment and support delivery of the Destination Management Plan in partnership with the City of Gold Coast and related entities. Represent EGC at industry events, conferences, and networking opportunities to promote development initiatives and strengthen EGC’s industry presence. Facilitate ongoing communication channels and stakeholder engagement to support alignment across the visitor economy. What you’ll bring Strong interpersonal skills and the ability to build trusted, collaborative relationships with cross-functional teams and external partners. A proven track record in developing and managing strategic partnerships within the Visitor Economy, with an established network of industry contacts. Previous experience in business development, tourism, hospitality, or membership engagement, including working toward activity targets or KPIs. Familiarity with CRM systems and confidence in managing engagement data. Relevant tertiary qualifications in tourism, business, or a related field (desirable). Highly developed written and verbal communication skills, with the ability to translate insights into clear, actionable recommendations. Strong analytical skills and the ability to interpret complex data sets to identify trends and opportunities. Strong organisational and project-management capabilities, with the ability to manage multiple initiatives in a fast-paced environment. Creative problem-solving skills, adaptability, and a passion for the Gold Coast and its future. Why Join Us? 4 days of Empowerment Time per year – to focus on personal growth and wellbeing Sonder – our team member active care model Access to Learning Lab – with up to 100,000 development courses Discounts on food & beverage at the HOTA precinct (HOTA Café, The Exhibitionist, and Palette Restaurant) Discounted tickets to cinema, events, and activities How to Apply If you are a proactive, relationship-driven, and impact-focused professional who thrives in a dynamic environment and enjoys shaping the future of the visitor economy, we’d love to hear from you. To apply, please submit a brief covering letter along with your resume. Experience Gold Coast values diversity and inclusion. We are dedicated to providing equitable employment opportunities and welcome applications from individuals of all cultures, genders, ages, Australia’s First Nations Peoples, LGBTIQ+ communities, and people with disabilities. Closing Date: 2 December 2025 #J-18808-Ljbffr