Client Liaison Officer

Employment Type : Full-time Location : Footscray VIC About Us Doutta Galla Aged Services is a not-for-profit aged care organisation with over 30 years experience caring for people from all backgrounds. Diversity and inclusion arent just words they shape the everyday experience for our residents and staff. At Doutta Galla we foster a genuine culture of care not only for our residents / clients but for the people who care for them. Youll find a workplace where you are supported heard and empowered to thrive. The Role Join our dedicated team at Doutta Galla Aged Services where every day is an opportunity to make a meaningful difference in the lives of our residents. We are currently seeking an experienced Client Liaison Officer to join our team based at our corporate office - Footscray VIC. This role is pivotal in ensuring a seamless experience for clients from initial enquiry through to ongoing care coordination. You will play a key part in nurturing referral healthcare network relationships managing sales leads and contributing to marketing and sales strategies for both our Residential Home and Retirement Living businesses. Key Responsibilities Develop and maintain quality client relationships with business and referral sources in conjunction with the Residential Aged Care Home Managers with a view to ensuring that each capitalise on every opportunity for new and existing business. Develop and maintain relevant marketing and admissions material and documentation including brochures fact sheets resident admission packs media releases and presentation material. Record document and monitor all enquiries in the Salesforce CRM program that relate to residential retirement living and home care. Co-ordinate and administer resident admissions for Doutta Galla Homes across the Melbourne Metropolitan and regional Victoria. Serve as the first point of contact for prospective residents and families offering guidance on care options and services. Support new residents through the admission and transition process with empathy and clarity. Work closely with care staff administration and management to ensure smooth communication across teams. Help promote a positive respectful and supportive environment for all residents. Qualifications Previous experience in healthcare residential aged care home care or hospital sector. Experience as an Occupancy Admissions / Sales Coordinator Social Worker / Discharge Planner Relationship Officer or similar role. Bachelor of Social Work Business Administration or equivalent will be well regarded. Experience in and / or ability to liaise and negotiate with residents families clinical staff managers councils aged care referral services external allied health professionals and Government representatives. Exceptional interpersonal and communication skills with a patient empathetic and professional approach. Ability to manage sensitive conversations with care and discretion. Comfortable working in a fast-paced emotionally sensitive environment. Proficiency in Microsoft Office Suite (Outlook Word & Excel). Why Join Us Salary packaging options to increase your take-home pay. Supportive and inclusive team culture. Rewarding career opportunities with ongoing training and career development. Purpose-driven work in a respected organisation. Flexible workplace with work life balance. Key Skills Presentation Skills Time Management Clinical Research Communication skills GCP Infusion Experience Managed Care Hospice Care Conflict Management Clinical Trials Research Experience Home Care Apply Today If youre ready to bring your skills compassion and commitment to us wed love to hear from you. Applications close on 9 November 2025. Agencies should note that unsolicited resumes will not be accepted for this position. Yearly Salary Salary : 85000 - 90000 #J-18808-Ljbffr