Team Leader, Disputes and Chargebacks
Vor 3 Tagen
The Team Leader is responsible for proactively leading and developing the disputes team to ensure quality service and efficient operational support is consistently provided to internal and external stakeholders. The key responsibilities of the role are:Support the disputes team in proactively monitoring and ensuring all dispute types are processed with agreed timeframes.Manage the daily operations of the team to ensure that priorities and business objectives are met, to agreed standardsProcess Documentation - Document processes to ensure clarity and consistency in operational practices, facilitating high performance across the team and compliance.Coach, mentor, and develop staff, providing career development planning and opportunities.Participate in Projects and Lean Process Improvement initiatives.Support, document and train staff in all functions of the business unit, as well as answering customer enquiries, at times of escalation.About YouTo be successful in this position you will have the following skills and experience:Proven track record in managing daily team operations to consistently achieve business objectives and maintain high performance standardsProficient in documenting processes to ensure thoroughness and alignment with operational best practicesExperience in implementing and improving quality processes to drive continuous improvement and enhance client satisfaction.Effective in managing escalations and resolving service issues promptly, maintaining operational continuity and client satisfactionExperience in coaching, mentoring, and developing team members, with a strong focus on creating career development plans and fostering growth opportunities.Experience working in a Banking or Financial Services environmentWhat’s it like to work here?As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.
Next StepIf you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.Additional Information
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.
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