Cloud Operations Principal Officer

Clerk Grade: 11/12 Salary Range: $149,739 - $173,174 plus superannuation and leave loading Employment Type: Full-Time, Ongoing Location: Sydney, McKell Application Closing: Tuesday, 25th November 2025 (10:59am) About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first‑class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Lead the development of our new CloudOps team within the Enterprise Infrastructure Operations Division, where you'll pioneer the strategic direction of our Cloud Computing team's operations across AWS and Azure platforms. This role offers a unique opportunity to build a high‑performing team from the ground up, implementing innovative ways of working while establishing yourself as a key technical leader responsible for the health and evolution of our critical cloud infrastructure. As CloudOps Team Lead, you'll cultivate a customer‑focused team culture that balances operational excellence with continuous improvement, creating meaningful career paths for team members while driving the technological roadmap forward. Your influence will extend beyond day‑to‑day operations as you forge strong partnerships with platform engineering, translate operational insights into platform enhancements, and transform our cloud operations from reactive to predictive‑all while building a technical legacy that powers our organization's digital future. Build and lead our new CloudOps team, pioneering modern ways of working across our AWS and Azure infrastructure. You'll shape a high‑performing team culture focused on customer excellence while having significant influence on our cloud platform's future, creating an environment where technical excellence meets continuous innovation. Key Responsibilities Architect a customer‑focused CloudOps culture that bridges technical excellence with business value, establishing your team as trusted infrastructure partners. Shape the technological roadmap for our multi‑cloud environment, with direct influence on strategic platform decisions and service enhancements. Transform operational data into actionable insights, creating visibility that drives continuous infrastructure optimisation. Establish next‑generation CloudOps processes that balance innovation with stability, reducing technical debt while accelerating delivery capabilities. Build meaningful career paths for team members, growing tomorrow's cloud leaders through hands‑on mentorship and strategic guidance. Champion a proactive operational model that anticipates and prevents issues before they impact business services, shifting from reactive to predictive operations. Design and participate in a rotating on‑call roster. To be successful in this role you will demonstrate: Proven experience building and leading high‑performing infrastructure or CloudOps teams, with a talent for developing technical talent and collaborative team cultures. Strong technical foundation in AWS and/or Azure cloud platforms, with hands‑on experience implementing infrastructure as code, automation, and observability solutions at large scale. Track record of implementing effective operational metrics and continuous improvement frameworks that meaningfully enhance infrastructure reliability and performance. Experience bridging the gap between platform engineering and operations teams, with demonstrated success in establishing productive cross‑functional relationships. Passion for modern operational practices such as SRE principles, GitOps workflows, or other cloud‑native approaches to managing infrastructure at scale. Comfort navigating ambiguity and making decisions in evolving technical environments, with a bias toward action balanced by thoughtful risk assessment. What we need from you An up‑to‑date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills and experience. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements. Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact or . #J-18808-Ljbffr