Senior Claims Consultant

Claims Manager - Member Insurance & Claims (Brisbane & Melbourne) Seniority level: Mid-Senior level | Employment type: Full-time | Job function: Finance and Sales | Industry: Insurance. Position Accountabilities Managing a portfolio of complicated or unusual motor claims files. End to end management of a portfolio of complex, high value and sensitive claims. Reviewing each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination. Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life. Accurate reserving, claims validations, manage claims costs, and negotiate with a variety of stakeholders. Identifying and raising potential risks or compliance issues to Management. Perform detailed review of retained claims and complete a Day‑1 review of all claims. Stay up to date on regulatory changes in the insurance industry that are relevant. Assist TMC Team Leader and/or Head of Fraud & Claims investigations with additional projects or tasks where required. What Experience You’ll Bring Motor Claims experience essential. Investigation experience highly desirable. Demonstrated insurance claims knowledge. Exceptional customer service skills. Ability to develop strong relationships at all levels with both internal and external stakeholders coupled with a high level of emotional intelligence. Broad ability to drive for results, focus on outcomes and well‑developed negotiation skills. Demonstrated ability to effectively engage, influence and develop others. Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment. The Benefits Of Working At A&G Location – This role can be based in our North Lakes or Toowong office. Be rewarded – we recognise high performance and reward our people for their hard work through bonuses and other perks. Options for leave – life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us – we’ve got learning and professional development opportunities to suit everyone. Give back – our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. Take care of yourself – your wellbeing is important to us and our healthy mind and body hub, mental‑health support and fitness discounts will help you be your best self. Celebrate the wins – we love sharing our successes and celebrating together – join us and you’ve got a ticket to our many on‑site events throughout the year, family fun days and annual celebrations. Save money – as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia. About Us Auto & General (A&G) is the fastest‑growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products are delivered through our multi‑award‑winning brand Budget Direct and partnerships with leading brands – ING, Qantas, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. A note from Auto & General to recruitment agencies We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr