Customer Coordinator

Customer Coordinator | Component Rebuild Centre (CRC) Location: Tomago, NSW, AU WesTrac is committed to more of what matters most. We offer family time, paid parental leave, flexible working arrangements and a purchased leave program to give you the work‑life balance you’ve always wanted. Our in‑house RTO (50737), guided learning platform and diverse pathways help you steer your career in the direction of your dreams. WesTrac is an industry leader and employer of choice. We’re Made for More. Due to an internal move, WesTrac is currently seeking an experienced Customer Coordinator to join our Component Rebuild Centre (CRC) Branch. This role will be Monday‑Friday full‑time at head office in Tomago, with potential for hybrid working arrangements. Reporting to the Service Support Supervisor, the Customer Coordinator acts as the single point of contact between the customer and the CRC workshop while repair/rebuild of customer components is being completed. The role is accountable for ensuring an exceptional customer experience through effective communication and advice. It involves managing work in progress (WIP) to ensure jobs are completed within agreed timeframes and approved scope/budget, coordinating customer component repairs from arrival to completion and invoice, and investigating maintenance costs to deliver value‑driven solutions. Key Responsibilities Establish and maintain effective customer relationships as the single point of contact. Seek quote approvals with customers prior to work commencement or scope variations. Provide repair and service solutions/options in consultation with the workshop and/or Sales team. Communicate progress and expected completion times/dates to customers. Liaise with internal departments to ensure customer expectations are met or exceeded and internal cost allocations are approved. Ensure all work orders are invoiced and processed; investigate and resolve disputed invoices. Provide weekly reports on outstanding WIP and forecast month‑end sales. Skills & Experience Highly developed customer service skills and understanding of effective Customer Management. Excellent interpersonal, written and verbal communication skills. Intermediate computer literacy, including Microsoft Office. Excellent organisational skills with the ability to manage fluctuating workloads and prioritise. Analytical, problem‑solving and negotiation skills to resolve issues and customer disputes. Ability to work effectively within a team and autonomously. Experience with maintenance agreements, contracts and invoicing processes (desirable). Benefits Fitness Passport for the whole family. Annual remuneration and performance review. Flexi‑Time opt‑in. 24/7 income protection coverage. 12 weeks paid parental leave. Online Learning Library to support continued development. Refer‑a‑friend programme – up to $3,000. Purchased Leave programme. Opportunities for growth and development. Employee Wellness Programme. Discounted private health insurance. On‑boarding and welcome day at our head office in Newcastle. Apply Now If you believe you have the skills and experience to succeed in this role, please submit your resume via the link in the job posting. For further information, contact the Recruitment Team on (reference job number 4882). Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other – Machinery Manufacturing Referrals increase your chances of interviewing at WesTrac Cat by 2x. #J-18808-Ljbffr