Customer Coordinator

Customer Coordinator | Component Rebuild Centre (CRC) 2 days ago Be among the first 25 applicants Location: Tomago, NSW, AU At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities with WesTrac’s own in‑house RTO (50737) and a guided learning platform to help you steer your career in the direction of your dreams. More diversity – over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More. About the Role Due to an internal move, WesTrac is currently seeking an experienced Customer Coordinator to join our Component Rebuild Centre (CRC) Branch. This role is a Monday‑Friday full‑time position at the head office in Tomago, with potential for hybrid working arrangements. Reporting to the Service Support Supervisor, the Customer Coordinator will act as the single point of contact between the customer and the CRC workshop during repair/rebuild of customer components. The role is accountable for ensuring an exceptional customer experience, providing effective communication and advice, managing work in progress (WIP) to ensure jobs are completed within agreed time frames and approved scope of work or budget, coordinating customer component repairs from arrival on site through to completion and invoice, and driving value‑driven solutions that foster long‑term working relationships. Key Responsibilities Establish and maintain effective customer relationships, acting as the single point of contact for the customer. Present and seek quote approvals with customers prior to the commencement of any work or variations to scope. Provide repair and service solutions/options in consultation with the workshop and/or Sales team. Communicate and inform customers regarding job progress and expected completion times / dates. Liaise with other internal departments to ensure customer expectations are met and/or exceeded and internal cost allocations are approved. Ensure all work orders are invoiced and processed, and disputed invoices are investigated and resolved. Provide weekly reports to provide insight on outstanding WIP and accurately forecast month‑end sales. Skills & Experience Demonstrated highly developed customer service skills with an understanding of the importance of effective Customer Management. Excellent communication skills – interpersonal, written and verbal. Intermediate computer literacy skills (including Microsoft Office and DBS). Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly. Demonstrated analytical, problem‑solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes. Ability to work successfully within a team and autonomously. Previous exposure to maintenance agreements, contracts and invoicing processes (desirable). Benefits Fitness Passport for the whole family. Annual remuneration and performance review. Flexi‑Time opt‑in. Income protection with 24/7 coverage. 12 weeks paid parental leave. Online Learning Library to support continued development. Refer a friend programme – receive up to $3,000. Purchased Leave programme. Opportunities for growth and development. Employee Wellness Programme. Discounted private health insurance. On‑boarding and welcome day at our head office in Newcastle. Apply now if you believe you have the skills and experience to succeed in this role; please submit your resume via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 4882. Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other – Industries: Newspaper Publishing #J-18808-Ljbffr