Network Operations Engineer

Job Summary We are UMG, the Universal Music Group – the world’s leading music company, committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music worldwide. We are currently seeking a Network Engineer who will be a key member of our IT Operations Team, applying advanced networking skills and a deep understanding of global enterprise networks to ensure the smooth and efficient operation of the UMG Global Network. Job Functions Diagnose and solve problems by providing technical knowledge under time constraints and business pressure. Support firewalls and the remote access environment, including client VPN. Conduct maintenance and patching of the operational environment with appropriate testing. Provide support to Design and Build teams for large projects. Assist in the implementation of new networks and upgrades, ensuring compliance with UMG standards. Report on reliability, availability and performance of both local and wide area networks. Maintain and implement high‑quality operational procedures and network documentation. Maintain network redundancy, backup and recovery processes, and disaster recovery procedures. Build partnerships and trust with other IT areas, vendor technical staff, and customers in business units. Identify opportunities and implement solutions to improve availability, reliability, efficiency, performance and overall service. Mentor and train team members. Participate in on–call rotation; work outside standard business hours may be required. Participate in developing automation to reduce the time spent on routine tasks. This position will be shift‑based. Job Requirements Essential Proven experience providing WAN & LAN support in diverse environments for a minimum of five years. Cisco Certification (CCNP or higher). Working knowledge, understanding and experience of network infrastructure, protocols, remote access solutions, network security, performance analysis, public & private DNS and network hardware. Deep understanding and experience with network configuration related to cloud providers. Basic understanding of Network Automation tools and methodologies. Familiarity with network monitoring & troubleshooting, identity management, collaboration systems, operating systems, Microsoft Office 365 and Visio Professional. Excellent oral and written communication skills, with an ability to communicate effectively at all levels of the organization. Proven ability to work effectively within and across teams, developing and maintaining collaborative relationships with people from different cultures and diverse backgrounds. Knowledge of Systems Reliability Engineering principles, automation and AI. Knowledge of Infrastructure as Code. Desirable Bachelor’s Degree in Computer Science, Engineering or related field or comparable education and experience. International experience is beneficial; additional languages a plus. ITIL Foundation Certification strongly desired. Universal Music Group is an Equal Opportunity Employer. Diversity & Inclusion At Universal Music we are committed to fostering diversity and inclusivity as an equal opportunity employer. We encourage applicants from all backgrounds to apply for our roles regardless of gender, race, ethnicity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities or socio‑economic background. We also encourage people from all cultural backgrounds to apply, including First Nations people. It is through our diversity and inclusivity that we bring together different perspectives, enhancing our creative and evolving workplace. Music is Universal. Disclaimer The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement. Job Category Technology Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Entertainment Providers #J-18808-Ljbffr