Associate Network Operations Engineer

Associate Network Operations Engineer — Universal Music Group Join to apply for the Associate Network Operations Engineer role at Universal Music Group. Universal Music Group (UMG) is the world’s leading music company, operating in more than 60 countries. UMG identifies and develops recording artists and songwriters, and produces, distributes, and promotes the most critically acclaimed and commercially successful music worldwide. Job Summary We are currently seeking an associate network engineer for our Sydney based IT Operations Team to support the smooth and efficient operation of the UMG Global Network. You will operate within a global “follow the sun” framework, coordinating your workday during business hours in the Australian time zone. Strong technical skills for troubleshooting and problem analysis are required, along with clear communication with internal clients and teams. A working knowledge of network technologies, LAN/WAN/Wireless, VOIP, Collaboration Solutions, remote access solutions, network security, identity management, DNS, and DHCP is desired. In addition to technical knowledge, you must be comfortable effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, while being sensitive to a wide diversity of cultural and technical backgrounds. Job Functions Diagnose and solve problems, frequently under time constraints and business pressure Contribute to detailed network performance analysis for application traffic Work with network vendors and global/regional IT groups to resolve problems compliant with SLAs Support firewalls and the remote access environment, including client VPN Conduct maintenance and patching of the operational environment with appropriate testing Provide Wide Area Network reliability, availability, and performance reporting Maintain high quality network documentation Maintain and implement high quality operational standards, processes and procedures Maintain network redundancy, backup and recovery processes, and disaster recovery procedures Build partnerships and trust with other information technology areas, vendor technical staff, and customers in the business units Maintain & enhance knowledge of key technologies Participate in developing automation to reduce the time spent on routine tasks Will be part of a Mon-Sun roster, where office work is required on weekends Prepare, update and provide progress on support tickets when handed off to the next region Job Requirements Essential A foundational understanding of networking concepts, including TCP/IP, routing, switching, and network security Demonstrate a working knowledge of network infrastructure, protocols, hardware, cloud provider networks, automation tools, performance analysis & reporting, remote access solutions, network security, DNS, monitoring & troubleshooting Ability to code in common scripting languages; Python preferred Working knowledge of operating systems, Microsoft Office 365, & Visio Professional Excellent oral and written communication skills, with an ability to communicate effectively at all levels of the organization Proven ability to work effectively within and across teams, developing collaborative relationships with people from different cultures and diverse backgrounds Desirable Bachelor’s Degree in Computer Science or Engineering or comparable education and experience Cisco Certification (CCNA or higher) Experience providing WAN & LAN support in diverse environments International experience is beneficial; additional languages a plus ITIL Foundation Certification a plus Knowledge of Systems Reliability Engineering principles, automation, and AI Knowledge of Infrastructure as Code Equal Opportunity Employer Universal Music Group is an Equal Opportunity Employer. Diversity & Inclusion At Universal Music we are committed to fostering diversity and inclusivity as an equal opportunity employer. We encourage applicants from all backgrounds to apply for our roles regardless of gender, race, ethnicity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. Disclaimer The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement. Job Category Technology Seniority Level Entry level Employment Type Full-time Job Function Information Technology Industries Entertainment Providers #J-18808-Ljbffr