Expression of Interest

Expression of Interest - Technical Consulting Engineer

Location:Offsite, Sydney, AustraliaArea of InterestEngineer - Pre Sales and Product ManagementJob TypeProfessionalCloud and Data Center, Networking, SecurityJob Id1424453Location:

Offsite, Sydney, AustraliaArea of Interest

Engineer - Pre Sales and Product ManagementJob Type

ProfessionalTechnology Interest

Cloud and Data Center, Networking, SecurityJob Id

1424453NewExpression of Interest - Technical Consulting Engineer Cisco Systems Australia Pty Ltd

Application Date Open from 23 May 2024 to 22 June 2024

Role Type - Full time

Location - Sydney, Australia

About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

This is a regional role where you would be working standard working daytime hours, but the job would be performed over the weekend. You would be working 5 days a week of which Friday, Saturday and Sunday would be a part of it. The other two days would either be Wednesday and Thursday or Monday and Tuesday. We will build teams in Austin Texas, Mexico City Mexico, Krakow Poland and Sydney Australia to ensure we have 24x7 coverage. This is a great opportunity for engineers who want to be part of the number #1 Great Place to Work and an awesome Saas technology like ThousandEyes.

If you enjoy a variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information. We're looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Enablement organization.

Requirements

A standout "customer first" attitudeBachelor’s degree in Computer Science or a related field, or equivalent working experienceAt least 1 year working in a customer-facing roleFirm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. )Experience with Cloud/SaaS software products is highly desirable.Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and voice over IPWorking knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, XenWorking knowledge in security - authentication, permissions, SSOKnowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirableExperience with the administration of Linux based Operations Systems a plus Experience in technical writing is a plusAbility to prioritize & complete tasks in a timely fashion.Ability to communicate clearly and concisely to technical and non-technical users Proven troubleshooting and problem-solving skillsResponsibilities

Timely interaction with customers and internal teams requesting support via online-chat, email and phone.Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution stepsTake ownership of customer support forum and keep information current on best practices with ThousandEyesActive participation in 24x7 Support Coverage modelIdentify process & workflows ripe for improvement or automationWhy Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like youNearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have access

to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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