Quality Assurance Manager

Koala Living is an established Australian based furniture retailer brand with a vision. We source globally for unique and exclusive pieces that provide our clientele with the very best in design and quality. We have helped hundreds of thousands of Australians find the right furniture for their loved home since 2007. Employing over 200 talented individuals across NSW, VIC, SA, ACT, QLD and WA The sense of togetherness is the heart of our business, and it is something we are truly proud of. At Koala Living, we believe in inspiring one another to be our best. True greatness happens when every voice is valued and egos are left behind. Our culture is rooted in connection, driven by hunger for growth and sustained by passion. We dream boldly, think differently and bring vision to life, creating what others cannot imagine. The Opportunity We are seeking a Quality Assurance Manager to play a pivotal role in elevating our product and service quality from concept through to delivery. This hands‑on, technical, and highly collaborative role will see you working closely with Operations teams and external customers to reduce issues and non‑conformance, drive continuous improvement, and ensure our products and processes consistently meet specification. Your ability to analyse data, lead investigations, solve problems, and build strong relationships will be key to your success. Key Responsibilities Reduce NCRs (Non‑Conformity Reports) by analysing data, identifying trends, and implementing mitigation projects. Lead quality investigations and work with internal teams and external customers to resolve issues. Drive adherence to ISO 9001, ISO 14001, ISO 45001 or similar standards across the organisation. Maintain and update the Quality Framework to align with industry standards, legislation, and process changes. Analyse customer interactions for compliance, service quality, customer experience, and excellence. Provide coaching insights and feedback to enhance frontline performance and customer experience. Perform regular audits of claims to ensure compliance with regulatory obligations and internal processes. Identify recurring issues and recommend corrective and preventative actions. Prepare and deliver monthly quality and compliance reports, highlighting key metrics, trends, and areas of concern. What You Bring Proven experience working with quality systems in a manufacturing, operations, or similar environment. Strong problem‑solving capability with a methodical and solutions‑focused approach. Confidence engaging directly with customers on technical or quality‑related matters. Demonstrated experience interpreting and analysing NCR data. Hands‑on experience driving ISO 9001, ISO 14001, ISO 45001 or similar standards. Highly developed written and verbal communication skills. Ability to collaborate across departments and build strong working relationships. A proactive mindset and passion for continually improving quality and customer outcomes. Why Join Koala Living? Be part of a growing and innovative Australian furniture brand. Work in a supportive, collaborative, and quality‑driven environment. Make a real impact by shaping and strengthening our quality culture. Competitive salary and opportunities for professional development. Free onsite gym How to Apply If you’re a quality professional who thrives on problem solving, continuous improvement, and working cross‑functionally, we’d love to hear from you.Submit your resume and a brief cover letter outlining your experience and motivation for applying. Join us at Koala Living and help shape the future of quality in every product and process we create. #J-18808-Ljbffr