EC Customer Service Consultant

Empowering Lives One Day at a Time. Northcott offers temporaryfull-time roles based at our Lismore office until 30th Jun 2027. You’ll enjoy 5 weeks of annual leave salary packaging to increase your take-home pay and great perks including a discounted gym membership and health insurance. Who are we The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) to be implemented locally. As an NDIA partner Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW Mid North Coast Hunter New England North Sydney and Western Sydney. The EC approach supports activities that improve the independence and social participation of children aged 0-9 with developmental delay and / or disability. Before applying for a role at Northcott we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you : Our Story. What This Role Offers Me In this role I’ll be the first point of contact for families embarking on their Early Childhood Approach journey providing exceptional customer service and support to families staff and customers every day. Working closely with a passionate team well collaborate to ensure high levels of satisfaction and meet our KPIs while proactively addressing challenges to best support the needs of both families and staff. Each day offers new opportunities to make a real impact whether its navigating complex family situations interpreting developmental assessments or guiding families to access Early Childhood supports through the NDIA. This dynamic rewarding role allows me to create positive change in the lives of children and their families while continuously growing both personally and professionally. What I Will Be Doing As a Customer Service Consultant I will : Deliver exceptional customer service to families staff and stakeholders. Draw on my experience in customer service call centres and / or human services to effectively meet client needs. Utilise my qualifications in disability social sciences or a relevant field to enhance customer interactions (preferred but not essential). Efficiently manage inquiries from customers and external stakeholders via phone email and web chat ensuring timely and accurate responses. Complete the intake and sign-up process for new customers collaborating closely with the Northcott EC CSC Team Leader & Quality Assurance Manager and team to ensure a smooth transition and that families receive the correct information for service delivery. Demonstrate proficiency in Microsoft Office applications (Word Excel PowerPoint Outlook) Adobe programs and navigate multiple systems and internet technologies. Maintain a positive and helpful attitude focusing on achieving the best outcomes for customers. Why you’ll love working with us Flexible Work Options : Open to both part-time and full-time candidates find the work-life balance that suits you best. 5 Weeks Annual Leave I enjoy generous time off to recharge and maintain balance Wellness Perks : Fitness Passport and reduced insurance. Perkbox Access everyday savings discounts and wellbeing resources our way of supporting you beyond the pay packet. Salary Packaging I increase my take-home pay through packaging options including $15900 and $2650 for meals / entertainment. Learning and career advancement opportunities and you will have your contributions valued. This role gives me purpose growth and balanceall in one. Explore how your passion can create change : NDIS Early Childhood Approach. If this sounds like the right fit for you we’ll love to hear from you. To apply for the position please submit your updated resume along with a brief cover letter highlighting your relevant skills and experience. Applications close on September 30th. Position Description Required Experience Contract Key Skills Business Development,Sales Experience,B2B Sales,Time Management,HP Service Manager,Windows,ServiceNow,Relationship Management,Operating Systems,Management Consulting,Troubleshooting,Automotive Service Employment Type Contract Experience years Vacancy 1 Yearly Salary $75000 - 80000 #J-18808-Ljbffr