Patient Support Officer

Your compassion, organisation, and teamwork make healing possible Employment Type : Permanent Part Time Position Classification : Administration Officer Level 2 Remuneration : $33.59 - $34.70 + 12% Super + Salary Packaging Hours Per Week : 24 Requisition ID : REQ Closing Date : Monday 24th November Location : John Hunter Hospital | Awabakal Land Targeted Group : This position is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti‑Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable applicants to promote equal or improved access. Applicants must demonstrate status and address the selection criterion. About the Role Are you an organised, compassionate, and team‑oriented individual looking to make a meaningful impact in healthcare? Join the Surgical Services team at John Hunter Hospital, where you’ll play a vital role in supporting the efficient operation of our surgical and perioperative services. As a Ward Clerk (Reliever), you will provide administrative and clerical support across our Surgical Services wards, including the Same Day Inpatient Beds Unit, and the Interventional Suite Preoperative Unit. You’ll be job sharing with the existing Ward Clerk, covering planned and unplanned leave within the department. This is a dynamic, fast‑paced role where no two days are the same. You’ll be the friendly and professional face of the ward, helping to ensure smooth communication and coordination between patients, families, and clinical teams. First Point of Contact: Respond to phone calls, emails, and patient inquiries with professionalism and empathy. Family Support: Provide information and reassurance to patients’ families. Patient Records Management: Maintain accurate and up‑to‑date patient charts and documentation for scanning into the Clinical Information Department. Collaboration: Work closely with Nurse Unit Managers, clinicians, allied health professionals, and administrative colleagues. Appointment Scheduling: Coordinate and arrange follow‑up appointments for patients. About You We are seeking someone who is enthusiastic, adaptable, and committed to excellent patient service. You will thrive in a collaborative environment and enjoy supporting others in a busy hospital setting. Essential Attributes Exceptional communication and interpersonal skills. Strong organisational skills with the ability to prioritise competing tasks. High attention to detail and accuracy in data entry and documentation. Ability to handle sensitive or emotional situations with empathy and professionalism. A proactive team player who supports colleagues and contributes to a positive work culture. Demonstrated administrative and/or customer service experience (preferred but not essential). Benefits Sustainable Healthcare: Together towards zero Paid parental leave (for eligible employees) – giving you the opportunity for true work‑life balance. Salary packaging options – up to $11,600 plus novated leasing. Fitness Passport for health and well‑being – discounted gym options for you and your family. Employee Assistance Program (EAP) for staff and family members. Additional Information An Eligibility list will be created for future Permanent Part Time Roles. Commitment to Diversity & Inclusion At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable, barrier‑free application process. Category A Compliance This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. Salary Packaging Details Salary packaging is beneficial to most Hunter New England Health employees and may increase your take‑home pay. Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting or . Information for Applicants Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: #J-18808-Ljbffr