Community Engagement Coordinator

HousingFirst is an award-winning, independent, not-for-profit organisation leading the way in how community housing is designed, financed, built and managed. By developing innovative partnerships and investment opportunities, HousingFirst creates beautiful homes for residents who pay rent within their means, minimising financial stress and giving them opportunity to achieve a higher quality of life. With 35 years of financial, property development, tenancy, asset management and community development experience, we are in an exciting growth phase with the significant planned expansion of our existing property portfolio. Our workplace is characterised by the values of integrity, respect, inclusiveness, collaboration and accountability. We offer attractive remuneration, salary packaging and flexible working conditions. The Position The Community Engagement Coordinator is a key role responsible for advancing HousingFirst's vision of vibrant, inclusive, and empowered communities across a diverse housing portfolio that includes properties for over 55s and single mothers. With a strong focus on tenant satisfaction and meaningful engagement, this position champions the design and delivery of initiatives that foster connection, participation, and a sense of belonging, while recognising the unique needs of our resident. The role plays a central part in embedding tenant feedback into organisational culture, systems, and service delivery—ensuring that engagement activities are not only innovative and inclusive, but also directly support HousingFirst's key performance measures and regulatory requirements. We are a housing only organisation with no support services provided by HousingFirst making this role pivotal in supporting continuous improvement in tenant experience, from running engagement sessions and satisfaction surveys to facilitating placemaking and creative projects. Initially working independently, the Community Engagement Coordinator will establish and lead the engagement function, with the opportunity to supervise and mentor a small team as the program grows. This is a unique opportunity to make a lasting impact on our communities, organisational culture, and the lives of our residents. Responsibilities Lead and deliver strategic community engagement and placemaking initiatives that foster inclusion and empowerment Champion tenant-centered approaches and embed feedback into organisational culture and service delivery Manage community grants and maintain reference materials to improve consistency and efficiency Advise on participation, accessibility, and inclusion for stakeholders; develop engagement protocols and tools Support digital media adoption and innovative solutions for customer engagement Ensure compliance with organisational policies, regulatory requirements, and sector standards Establish and lead the engagement function, mentoring a small team as the program grows Support placemaking projects led by Housing Officers and assist with tenant satisfaction surveys Contribute content for resident newsletters and social media Qualifications As our ideal candidate you will have : A desire to be part of a values-driven and community-focused organisation Strong background in placemaking, ideally in a social housing context with experience in community engagement, program and event delivery Australian Citizenship or Permanent Residency Status and hold a current Victorian driver's licence Relevant tertiary qualifications in community development, events management, property or a related field are highly regarded Proven leadership in driving change, engaging staff, and working with diverse or vulnerable groups; skilled in project management, budgeting, and compliance Excellent communication, facilitation, and relationship-building skills, with a proactive, organised, and solutions-focused approach Demonstrates professionalism, resilience, and commitment to continuous improvement and HousingFirst's values Experience working with people from diverse or vulnerable backgrounds A National Police Check and Victorian Working with Childrens Check will also be required for the preferred candidate To apply please provide your resume and a cover letter outlining how you meet these requirements by clicking on the Apply tab. If you have any questions around the role, please reach out to HousingFirst acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Aboriginal and Torres Strait Islander cultures : and to Elders both past and present. We are committed to the principles of social inclusion and aim to ensure that our workplaces, policies and services treat every person with respect and dignity, regardless of their gender identity, sexual orientation, ability, cultural background, ethnicity or religion. #J-18808-Ljbffr