Experience Manager

vor 2 Wochen


Sydney, Österreich UOA Hospitality Group Vollzeit
The Experience Manager oversees all aspects related to guests' experiences at the restaurant, starting from the initial contact.

They manage communication channels, the booking process, and follow-up using the "Seven Rooms" booking system. They coordinate table arrangements, collect booking deposits, send confirmation messages, and train the front-of-house team.

The role is essential for ensuring exceptional guest satisfaction and a memorable dining experience.

THE JOBSCOPELead, train, and motivate the team, including host/hostess, head hostess, assistant hostess, assistant experience manager, and support staff.Develop and implement training plans, creating schedules that consider peak hours and staffing needs.Organize and conduct staff meetings and training sessions.Interact with guests to address concerns and ensure satisfaction.Resolve customer complaints and operational challenges promptly.Coordinate with kitchen staff for smooth operations.Monitor bookings, table arrangements, and guest requests through all communication channels.Optimize seating and service flow with the team.Monitor inventory and minimize waste.Contribute ideas for upselling and communicate promotions.Coordinate special events and private bookings.Collaborate with other teams for seamless operations.Assist in other areas as needed for guest satisfaction.REQUIREMENTS

Experience as an experience manager or similar role in hospitality.Strong leadership and interpersonal skills.Excellent communication and interpersonal skills.Organizational and multitasking abilities.Flexibility to work evenings, weekends, and holidays.Strong knowledge of food and beverage service in fine dining.Ability to handle stressful situations with calmness and professionalism.Possess physical strength and stamina, the ability to stand for extended periods without compromising performance.QUALIFICATIONS

High School or diploma; additional qualifications will be a plusAPPLY HEREAccepted file types: jpg, gif, png, pdf.

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