Service Leader

vor 2 Wochen

City of Melbourne, Österreich Big W Vollzeit

Service Leader – BIG W Palmerston Location: BIG W Shoal Bay, Northern Territory, Australia Apply for the Service Leader – BIG W Palmerston role at BIG W. Job Details Roster options Roster option 1: Start day – End day Start time – End time Tuesday – Saturday 8:00 AM – 5:00 PM Roster option 2: Start day – End day Start time – End time Monday – Friday 8:30 AM – 5:30 PM Tuesday – Saturday 8:00 AM – 5:00 PM Wednesday – Sunday 8:30 AM – 5:30 PM Tuesday – Friday 7:00 AM – 6:00 PM What We're Like At BIG W everyday's a big day. For you, this could be the start of something big. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play to help make a real difference for families by providing real value, real solutions and real care. About The Role The Service Leader plans the delivery of great customer service and quick and easy checkouts in the Service Desk and Front End (including Customer Greeter). What You'll Do Ensure the delivery of a great customer experience every day Lead a team including rostering, leave, succession, training, development and recruitment Create respectful, trusting and positive relationships with the community you serve Manage customer compliments and complaints Plan and implement online order fulfilment processes, ensuring that orders are filled and despatched within SLAs Manage sales and budgets What You'll Bring You use data & insights to drive decision making not intuition or gut feel on Team, Customer and Performance metrics Creative but with a keen eye for detail and strong planning capability with the ability to embed structured processes and routine Availability to work a flexible roster which may include evenings and late nights across the 7 days of the week What You'll Experience Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network Access to Sonder. Sonder provides free confidential 24 / 7 personalised financial, medical safety, psychological or physical support for team members and their families. Benefits Attractive team benefits, discounts and rewards program Work with a team that supports growth and career development Permanent opportunities offering stability and career pathways #J-18808-Ljbffr

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